Cam Cas 7 can't see Conax card

[polonez]

Hi Everyone ,this is my first post here ,so bare with me please.
I am trying to activate Conax card I just bought .The receiver Pansat 250 sm I am using ( it is CAM CAS 7 embeded) does not recognize this card at all . I tried few times to insert it with chip facing up and down but still no go . I also switch the power on and off. According to receiver manual ,conax card should be
recognized upon installation .There is no provision for card reader in the menu so I am not sure if I am doing something wrong or the module is faulty .Thanks for your advise .
Pawel

[polonez]

I have contacted Pansat tech.support, waiting for response They are in California.
Guys , any ideas what is wrong my card reader ,anyone please