Foxsat HD No Signal

[jacton]

Just tried to connect my brand new Humax Foxsat up but cannot get it to work.

I had a Sky box plugged into my TV and have just unplugged the Sat cable and plugged into my new Foxsat and it seems to be stuck on 'searching for the satellite signal'.

I have already had my neighbours Foxsat working with my connection but just to be sure I reconnected the sat aerial cable back into the Sky box and all is working well. But when I then put the same cable into the Foxsat it just stays on searching for the satelite signal

anybody got any advice Please

[Robbo]

Try your box on your neighbours dish. Also maybe try the same postcode that he has used. Also check that there is enough of the central core of the coax sticking out of the connector, about 3mm.

[jacton]

My neighbour and I are on the same sat dish and we have used the same postcode.

I used the same connection last week to see if it all would work before purchasing the Foxsat.

My Sky box is working from the same aerial cable. However I will try lengthening the coax

[jacton]

I can now get channels in non-freesat mode bu as soon as I try freesat it says no sat signal it allows me to search but just stays on the same window 'searching for the satellite signal'.

I am stuck!!!!

[guest]

I can now get channels in non-freesat mode bu as soon as I try freesat it says no sat signal it allows me to search but just stays on the same window 'searching for the satellite signal'.

I am stuck!!!!

It sounds like it is failing to pick up the EPG Data from Eurobird 1 (11428 H 27500 2/3)

In Manual Tune, select that TP and check your Strength and Quality.

The bskyb EPG comes from Astra 2A North (11778 V 27500 2/3) so, owing to your location, this may explain why a SkyBox works but a Freesat Box in Freesat mode does not.

A bit of Dish twiddling may be required ................... a little jog of a couple of tenths to the East, but not too far that it affects your Astra 2D reception. Tricky.

[satelliteman]

11.426 Hor??? Rai

Eb1 should be an easy catch on a 1.9M but dish might need slight adjustment

[Robbo]

What is strange though is that the Neighbours Foxsat is working but yours isn't. Unless his tuner is just that marginally more sensitive.

[guest]

11.426 Hor??? Rai

Eb1 should be an easy catch on a 1.9M but dish might need slight adjustment

Ah, whoops!

Surely a chap is allowed the odd transcription error after a long day doing the laundry?

Original Post now head-hitted.

[guest]

What is strange though is that the Neighbours Foxsat is working but yours isn't. Unless his tuner is just that marginally more sensitive.

Or there is cable damage or a discontinuity/joint having an effect at a particular frequency?

Anyway, it's clear he isn't getting the EPG Data, so Freesat mode isn't going to work as yet: But knowledge of what the problem stems from should help get it sorted (I hope .........).

[satelliteman]

No problem Rai

Jacton, as mentioned above, have you tried your box on your neighbours dish to see if you get a lock on Eb1 11.426h?

[jacton]

It seems that it was cabling problem. I cut the end of the coax and put a nice new connector on and lo and behold I could get freesat mode.

I have to say I am very impressed with the picture quality although BBC HD was not a great deal better than BBC itself for the Anne Frank Diary programme, however the quality of picture over the Sky box is easily measurable, can't wait to watch some footie

Many thanks to everybody's help, yet again solving problems for us numpties

thanks thanks

[satelliteman]

Well done

[Robbo]

Yes, well done. Dodgy connections or cabling can cause unpredictable effects sometimes.

[guest]

Well done indeed!

Nice to know we're on the ball after the seasonal break

[crazy_fairy]

Hi,

We're a bit new to this world of freesat. We've started with a Humax Foxsat HDR receiver and a basic dish from screwfix.

We've set the dish up to the Astra 28.2E using data supplied from the internet.

According to the setup we've got a signal strength of 85% but 0% quality. We've tried re-making the connections but it's made no difference

Any ideas?

[rolfw]

You could be on the wrong satellite, not unusual for a first attempt, did you set it up just using compass and data?

You need to use the meter display on the receiver and then slowly move the dish until both bars show something, for Astra 28.2 in your location, the dish face will be pretty much vertical.

[guest]

It's probably worth pointing out that all systems shows an apparently healthy "Signal Strength" reading provided that the LNB is properly connected and powered up.

This applies even if the Dish is pointing at the ground!

The Foxsat in particular seems unduly generous with this base reading and, to me, what you report suggest you aren't aligned at all.

The Signal Strength reading only becomes of real value once you get close to the correct alignment and it is the upswing which gives the game away. Once that starts happening, the Quality reading becomes key.