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<blockquote data-quote="smoggy07" data-source="post: 867595" data-attributes="member: 298987"><p>You only need the phone line connected for the first year (I think) or if you have multiroom, you can have the install tech run a fly lead to the phone point to do the callback then he can take the fly lead away with him when the call back is done, the only problem with the phone line was for multiroom customers (if both boxes didn't call home from the same phone number/line Sky are within their rights to cut off the second box and/or charge you a second full subscription)</p><p></p><p>Ring them and say your "box is failing and it's rendering their services unusable" if they try and hit you with fees for a new box or a tech visit ask them how they can justify billing you when Virginmedia service and replace the equipment for free when it goes wrong</p><p></p><p>Ask them how long you've been out of contract with them, tell them that Virgin will come and install a new Tivo box, internet and phone free plus give you an extra HD tv box for the bedroom free and tell them with Virgin you'll be paying less out every month than you do now</p><p></p><p>TBH you shouldn't need to go that far and they will probably send someone to trouble shoot the receiver and when the he comes he'll simply swap it out for a new one and see if the problem goes away, if you're lucky and he works for Sky and not a sub contractor he might get his ladders out and replace the dish and cabling while he's there but at very least he'll leave you a new box</p><p></p><p>In an old house I had a second hand contract with Sky and when we moved I called Sky and they sent a man to install the dish, when he'd finished with the dish and ran the coax in he noticed I was using was an old Sky+ HD receiver that had no hard drive installed (I'd robbed it for a computer that needed a new drive lol), he went out to the van and came back with a brand new HD box and paired up the card before he went</p><p>Not bad considering all I got from sky when I joined was 2 cards on a second hand contract</p></blockquote><p></p>
[QUOTE="smoggy07, post: 867595, member: 298987"] You only need the phone line connected for the first year (I think) or if you have multiroom, you can have the install tech run a fly lead to the phone point to do the callback then he can take the fly lead away with him when the call back is done, the only problem with the phone line was for multiroom customers (if both boxes didn't call home from the same phone number/line Sky are within their rights to cut off the second box and/or charge you a second full subscription) Ring them and say your "box is failing and it's rendering their services unusable" if they try and hit you with fees for a new box or a tech visit ask them how they can justify billing you when Virginmedia service and replace the equipment for free when it goes wrong Ask them how long you've been out of contract with them, tell them that Virgin will come and install a new Tivo box, internet and phone free plus give you an extra HD tv box for the bedroom free and tell them with Virgin you'll be paying less out every month than you do now TBH you shouldn't need to go that far and they will probably send someone to trouble shoot the receiver and when the he comes he'll simply swap it out for a new one and see if the problem goes away, if you're lucky and he works for Sky and not a sub contractor he might get his ladders out and replace the dish and cabling while he's there but at very least he'll leave you a new box In an old house I had a second hand contract with Sky and when we moved I called Sky and they sent a man to install the dish, when he'd finished with the dish and ran the coax in he noticed I was using was an old Sky+ HD receiver that had no hard drive installed (I'd robbed it for a computer that needed a new drive lol), he went out to the van and came back with a brand new HD box and paired up the card before he went Not bad considering all I got from sky when I joined was 2 cards on a second hand contract [/QUOTE]
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