No signal message on Freesat

[regen70]

I've had a Panasonic TX-37LZD81 for about six months and have had no problems at all receiving Freesat until yesterday when I switched it on and was greeted with a NO SIGNAL message. There was no picture and the signal strengh meter was showing Nil although the programme information was still being shown at the bottom of the screen (does this come via Satellite?).

Otherwise the TV is fine - Freeview and Analogue are still working perfectly.

I've had a look at the dish which seems OK as are the connections.

I haven't tried retuning yet in case this is just a temporary transmission problem.

Any suggestions?

 

[Lazarus]

First job: Turn it of completely (No Power at all for a good few seconds) then reboot. That'll tell us whether it's a firmware glitch of if the problem lies elsewhere.

 

[regen70]

I tried that as suggested but it made no difference. I then tried to retune using Autotune and got the message that it could not find Astra 2. Does this mean that it probably is the dish that is out of alignment? We did have some blustery weather a couple of nights ago.

 

[satelliteman]

Check for any joins on the cable run and also the F connectors on either end. If they look fine, it's possible you could have had slight dish movement or maybe the LNb has gone down.

If you can, try a friends/family members sky box on your dish to confirm.

 

[Lazarus]

I tried that as suggested but it made no difference. I then tried to retune using Autotune and got the message that it could not find Astra 2. Does this mean that it probably is the dish that is out of alignment? We did have some blustery weather a couple of nights ago.

Sounds like it - you say you checked the connections (indoor ones only, I assume?).

Did you put the Dish up yourself, or was it a relic, or did someone else put it up?

If the former, then you can obviously sort it out yourself.

If the latter, you might find insufficient bolts have been used on the wall plate ....................

 

[regen70]

The dish was professionally installed when I got the TV (I've never had Sky). It's mounted half way up the side of the house above the garage in a fairly sheltered spot. I've just been up to have a look at it - it looks pretty solid and the connections seem alright but I suppose there is always a possibility that it could have moved slightly. Looks as though I'll have to get it checked.

Thanks for the replies

 

[d122k7trb]

The first thing was what tivu said. I agree with him. This happens in case your upgrading program was too old. Therefore, needs a new upgrade.

The second thing is that I believe that you have upgraded your receiver to see not free to air channels too. So lessen your channels list. The free to air receivers are been made for free to air channels and don't have the capacity to save or reserve 1000 or I don't know more channels. Delete the channels you don't watch. It will help too.