Sky Plus: Hard Drive Problems

[chrisnoon1]

I purchased an old PACE sky PLUS SYSTEM when they first came out for £399. Six months ago I cancelled my sky WORLD Package which meant I lost the recording and playback facilties on sky PLUS. Instead I downgraded to sky Family package for £20 a month. Last week I tried to upgrade my package back to sky WORLD which sky did for me straight away. However, the recording and playback facilities don't work.

Every time I try to record I get the same message "System Fault: Recording and playback not available. Please telephone 0870........". I contacted sky PLUS about this and they told me that my hard drive was knackered. They wanted to send an engineer to me for £65 to which I refused.

I refuse to believe that my hard drive is damaged as I had no problems with it before.

Has anyone had this same experience? I have tried to system reset etc. etc. but nothing seems to work. I am still on the sky WORLD package but I am now considering downgrading again after a month because I only want all the premium channels to record from.

Any help would be grateful. Cheers.

[BGonaSTICK]

Do you need to keep the stuff on the disk, or would you accept losing the recordings?

[Leee]

strikes me that I'd either pay the £65 and have the chance of a refurb v2 Pace or even v3 machine - or www.humvee.co.uk will help you replace the drive.....with a bigger one......

[methos_de]

dont pay anything. just cancel your sub over the phone and tell them you are doing this as your hard drive is knackered and when youre paying 42,50 a month you dont agree with paying an extra 65 for an engineer. they usually offer you a sky+ refurb box for free then. and if they dont, be cheeky and ask for one. I myself got one for free and I know of three others who also have. every customer should have the same rights!!! one of the three who got a freeby was a mate of mine and after sky offered to send an engineer for 65gbp he got shirty and asked why he was not offered a box for free and others were. hey presto, free box......