That is strange then, I assume the card was sent to your address, have you ever tired to activate it?
It is not certain if it is still possible to activate the FTV cards any longer (as they are no longer issued), but some people seem to have been able to do it recently with no problems.
Is the box showing the card number on the system details page under the services menu?
If so it might best just to phone up and try to activate the card, that way you will also see if it is possible to still do so.
If the card number is not shown then there is no point in trying to activate the card as the box is not reading it correctly.
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