Hi Cheekykid
I have been buying satellite boxes for my friends and family since 1995 from _http://www.dreamboxshop.co.uk They have always given the best to the customers all thier invoices states at the bottom. For faultness goods returned or cancelled, refunds surcharged by 20%. if you look at your invoice you will find it
if you with credit card they have to pay 3% to the credit card company and when they refund the payment back to you thorugh credit card they again pay 3% to the credit card company. and post and packages which is another 10% of the refund cost labour to repack the item, testing and reselfing or restoring will also cost 4%. that makes 20%. Some companies charge 29% + shipping charges. I thing you have very good deal out of that.
they are fair and nice people to do business with
best regards
zulfi