Hi,
Just to let you know, 'prob.' fixed

, In the end I phoned
Sky again and was connected with India

, they had it in a minute

, the Indian matched the box with my 'card' and from then on I had both inputs. all the other calls to
Sky were connected to somewhere in Britain, mostly Irish or Scottish accents, but last night at around 11'o'clock I was put through to India, hey-presto 'matching the card with the box' was his first reaction, why didn't the others tell me that ???

Anyway all's well that ends well.
Cheers for now and thanks again for your answers,
Barrie.