problem with overseas sky sub!

Alan Waddle

the weirdest thing just happened, all my Sky sub channels are suddenly gone.

i have a sky sub overseas thru an agent in the uk, has been 100 % reliable so far so shouldn't be a prob, plus the mthly fee was charged on my cc this week.

not able to reach my agent now, so was wondering if anyone might be able to help as to the potential reasons for the problem.

fearing the worst here of course, ie sky have cut me off having somehow realised this is a foreign sub, but are there any other options, like a problem with the box/card of some sort?

FTA channels working ok as is my setanta sub.

thanks for any help!

Prodelin

Who is the agent?

Zorba

A lot of cards have gone off over here also. Which company supplied your card and which country you in ?

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satelliteman

Many are getting the chop to suspected overseas viewing; but there could be another reason of course

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Alan Waddle

this is the supplier -

_http://www.digicams-uk.com/

i live in finland

how do they determine suspected overseas viewing? is it cos the credit card used is a foreign one?

PoloMint

What do you mean by 'gone' - What's the message on the screen?

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'All you need is duck tape and WD40; if it moves and it shouldn't, use duck tape - if it should move and it doesn't, use WD40'

Alan Waddle

intro text and price of the channel - ie when you don't have the sub for the channel.

Prodelin

Like "Please call to subscribe etc etc" ?

Alan Waddle

yeah that's right.

Prodelin

You are sure your card is updated?

Alan Waddle

sorry what does that mean?

the box has been on all the time for weeks, and i switched it on and off when i noticed the channels were off today.

Prodelin

Ok, then you have a problem with your card being switched off probably.

teide_ian

I have had that before my card going off and usually it is because they want to charge you another admin fee to get it switched back on again.
I ended up getting a card through a family member as my sky card would go off once a year and then another month the setanta part of the card would go off and i was getting charged a 100 euro,s for each.

snap

The company mentioned no longer list Sky amongst the cards they sell. This is almost certainly owing to the ongoing action by Sky to close down agents openly advertising Sky subscriptions for mainland Europe. The principal reason for the clampdown was not that the cards were being used out of the UK, it was provoked by a scam which had been running by a number of agents for years. The scam relieved Sky of huge sums of money and worked by cancelling cards after one year, then re-activating them in a way so that the agent was able to claim another new subscriber commission from Sky, which is substantial. Sky started to stop these payments just over a year ago and has put a number of major players out of business, who were turning over millions annually.

I have to declare an interest here, as the company I used to run in Madrid also arranged subscriptions. When it became clear the distribution agents were in trouble, we switched to a system only using UK addresses under the client's own control.
The best advice has to be to get a friend or family to arrange a subscription. Anyone who does not control their own sub via a UK address will probably have the card turned off at some point.
Previously Sky allowed the agents to register up to 10,000 subs at one UK address. They changed this in Spring last year to just 10 per address, just to make it difficult for agents.

Zorba

One of the companies used over here was Clearview. All their cards are going off week by week, and the message is "this card is not authorised". Even ch4 and FIVE have gone off,which is most annoying. There are some cases of sky still taking money from customers after the cards have been switched off.
Has anybody else heard of or dealt with Clearview ?

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andyw37

Yes I know of this person, they / he is on the costa de sol installers most wanted list and apparently has a house here.

Even rumours of surveillance being set up to catch the owner.

lot of people paid subs up front for a year, guess what the cards went off very quickly. . . . . . . . .. . . .. . . . . .not good!

Cupart

Why would SKY allow retailers to register that many subs at one address? Isn't that just indirectly asking for these "agents" to sell extra subs outside the British Isles or maybe that's the whole point?

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snap

I didn't say that Sky didn't know what was going on. The agents just got greedy.

Alan Waddle

well, just to conclude on my problem, my agent sorted it out very quickly and all working fine again now. we don't really know what the problem was, must have been some sort of a problem with the signal?

snap

It wasn't the signal, the channels will have been deliberately turned off by Sky and have now been re- activated. Glad it's now working again.

Zorba

So a lot of unhappy customers all over Europe.Every week a few more get switched off. Why couldn't s*y turn a blind eye to it,they must be switching of hundreds and in turn earning less money.

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snap

Events elsewhere may be dictating what happens with subscriptions in mainland Europe. Search on Google for "Karen Murphy v Media Protection Services Limited" or 'Karen Murphy v Sky'.
Our favourite overpriced satellite broadcaster decided it had to clean up its act in order to win the case.

anzo

Bummer, the same here. Since this August I also have no sub on my Sky Uk card. I got the card from a company in Cadiz, Spain. Unfortunately I have no family or friends in the UK. Missing my UK channels every day! It's a bloody shame...

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With kind regards or Met vriendelijke groet,

ANZO

enoc

also i know very well this Christopher Burt from clearview or satclick etc........

they promise to return the money but nothing happend for the moment

any way he have again a bussines...... he is doing now the same.

be carwfully whit this man.