New Card Problem

Snr_Paul

My sister got hold of a FTA Card (from sky) when she was in England and brought it over here (Spain) to put in a Grundig Digibox that I had bought her. The card has been in the box for 48 hrs now , but we still can't get Ch4, ITV1, Ch5 etc....
I was told that it should just 'update automatically’ , or do I have to call sky again?

Thanx in advance for any help.

gameboy

Maybe wrong, but doesn't the card have to be 'paired' with box?

Think you'll not have to call sky with the box number - then the card will update.

Sure someone will confirm this.

__________________

Only he who does nothing, does nothing wrong.

rolfw

Well the card certainly needs to be activated first, if it has and the box can see the default transponder, then an activated card, regardless of whether it is paired to the box, will update overnight.

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Snr_Paul

--------------------Update---------------------------------

We left the card in the box but nothing happened.

We called sky (from England) and the guy there asked for all the system details
Model Number, Version Number etc etc....When she read out the Operating System Version (1.254Ba) he said it needed updating and she should call again when she is 'at home with the box'

The box is here in Spain.......

Any ideas chaps?

rolfw

Does the box recognise the card? Sorry, should have asked that first.

You should see the card number in the system details under Services/System Setup.

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RogerP

Phone them again when you are with the box but pretend you are at the address given when the card was bought. Its best to write it all down first as I gave the wrong house number while I was frantically trying to find the envelope the card came in!!

zansi

Sounds like you have a old version of software, force a new download by un-plugging from mains, re insert mains whilst pressing BACKUP button on front of receiver, keep pressed in till 4 lights appear on front of digibox and message appears on screen "Updating Software" etc. see-:

http://www.vowles-home.demon.co.uk/Sat/ sky.htm#quick26

When you go to system details menu, does it recognise your card number?

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zansi

Snr_Paul

I've successfully forced the software update and the box now displays the card number in the system setup details (it didn't before)
I presume I now need to call sky again, to 'pair' the card to the box, or, if I leave everything on will it update automatically?

rolfw

No, you will need to phone them.

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simonskyman

I think the ftv cards come on automatically when the digibox is connected to the phone line in the UK.

phillbutt180

If you phone sky from spain ,make sure that you put 067 number before the english number0044,then they cant see where your ringing from. or english mobile.

winkle

Hi

if you have a free to air card the number you need to phone is 08076061111< add uk code>
you don't need to be connected to a telephone,the cost of the card apprx £22.00
they will ask for the version number.
the serial number.
card number and some times the RPG number
all found on
service button..4 then 5.
they do ask for, the name and full address and post code
and phone number and is it connected to the phone But! does not need to be connected.
c.u
winkle

devonbrown

the above number is to request/order a freesat card. To activate the card the number to phone is 0870 850 0033