Manhattan boot problemInformation exchange on digital satellite systems other than Sky | |
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Manhattan boot problemInformation exchange on digital satellite systems other than Sky | |
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| | #1 | ||
| Member Join Date: 02-05-2005
Posts: 8
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My System: Motorised Starlight 6800 |
My Starlight 6800 has just developed the infamous boot problem. Looking on various forums ive seen that some people have sent the reciever back up to 4 times trying to fix it. I'm wondering, who pays for the carriage of the reciever? As this is a known problem, do Manhattan/Eurosat foot the bill each time? Also, is there someone specifically at Manhattan i need to contact for this? Ive had reciever since November 2002 & its been fantastic up till now. | ||
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| | #2 | ||
| Administrator Join Date: 01-01-2000 Location: Greater London
Posts: 3488
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My System: Sky HD, TM6800HD, Manhattan Plaza ST550 and TM1500 CI+. 1.0m dish and 36v motor, Panasonic DVD HDD recorder and Panasonic video/DVD recorder. Sony G800 HD TV stand/surround system + Sony KDL40W2000. Infinity USB, Elvis, CAS1, CAS2. | Have you tried emailing Support on the Manhattan website. If so, what did they say? http://www.manhattan-receivers.com/modules/news/ | ||
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| | #3 | |||
| Member Join Date: 02-05-2005
Posts: 8
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My System: Motorised Starlight 6800 |
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| | #4 | ||
| Administrator Join Date: 01-01-2000 Location: Greater London
Posts: 3488
Thanks: 2
Thanked 28 Times in 25 Posts
My System: Sky HD, TM6800HD, Manhattan Plaza ST550 and TM1500 CI+. 1.0m dish and 36v motor, Panasonic DVD HDD recorder and Panasonic video/DVD recorder. Sony G800 HD TV stand/surround system + Sony KDL40W2000. Infinity USB, Elvis, CAS1, CAS2. | When they say 'needed' do they mean they have yet to write the update? | ||
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| | #5 | ||
| Mod and septic resident Join Date: 01-01-2000 Location: London SW
Posts: 9301
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| The memory issue is soft/firmware issues, usually due to a lazy designer. It can be fixed with an upgrade. The boot problem is hardware related, down to the Eurosat partner in Korea using substandard chipsets in the receivers. Its well documented and short of a new motherboard, is terminal for the receiver. In this situation the receiver would have had to go back to a repair shop, fixing under warranty is probably the only option for the supplier as it is effectively a manufacturing defect (in other products you would have a 'recall'). The carriage however is at the discretion of the supplier, most would be satisfied with carriage borne on each way by the sender. But if the delay in repair/replacement becomes unacceptable to the original owner , especially before sending, then it would seem reasonable to use a bit of persuasion to get the unit collected /returned at no cost. Think of it this way, would you have bought the receiver if you had an inkling of the problems that might lie ahead, and be willing to foot half of the transit bill(s)? | ||
| There is a very fine line between "hobby" and "mental illness" | |||
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| | #6 | ||||
| Member Join Date: 02-05-2005
Posts: 8
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My System: Motorised Starlight 6800 |
Maybe i'll just have to count my losses & get new reciever. The machine was fantastic except for the boot problem so maybe i'd like a Plaza ST 550. Are there any similar design faults with this (& other latest) models ? Thanks for the replies guys. | ||||
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| | #7 | |||
| Administrator Join Date: 01-01-2000 Location: Greater London
Posts: 3488
Thanks: 2
Thanked 28 Times in 25 Posts
My System: Sky HD, TM6800HD, Manhattan Plaza ST550 and TM1500 CI+. 1.0m dish and 36v motor, Panasonic DVD HDD recorder and Panasonic video/DVD recorder. Sony G800 HD TV stand/surround system + Sony KDL40W2000. Infinity USB, Elvis, CAS1, CAS2. |
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