Sky Plus in France

topbanana07

Hi,

Help needed ! We are trying to put Sky Plus up, we have the box from England with the card, bought dish in france, have put dish up, with leads and got great signal and strength on the blue bars, but no picture at all, it is on the scart lead so I assume no tuning needed.

Any ideas on how to get a picture ? I am not very technical mind !! Many thanks for any help, Alison

Analoguesat

Chances are you are pointing at the wrong satellite!
What are you getting for the network ID?

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topbanana07

hmm, not sure, will go back and check, is it a very basic set up ie dish, wire, box and card ? cheers,

rolfw

The network id is listed under the strength and quality bars, should be 0002. The most common error is to find Astra 19.2 East, which I seem to remember gives 0001, if that is the case, move the dish 9 degrees Eastward and down a fraction.

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topbanana07

hi, have been back, have returned to the sky satellite definitely, have signal strength which is good, but I still have no picture, it just says no sat signal being received - any ideas ?! many thanks, alison

rolfw

What does the network id say?

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topbanana07

0002, i took the 2 id nos out with for sky, and they did match !

rolfw

OK, so you have a network 1d of 0002 and a transport stream of 07d4?

Has this box been disconnected from a satellite dish for a long time?

Also, whereabouts are you in France and what size dish are you using?

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topbanana07

hi, yes those are the id's. It has been disconnected for a while at least 6 months, we are in Correze, about 40 miles west of Clermont Ferrand, thanks for all your help on this,

satelliteman

According the the maps, 80cm should be spot on for 2d signals and would say 60cm for the rest.

Just thinking out allowed

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topbanana07

sorry, the dish is 80 cms, metronic dish

rolfw

Do a forced update, the software will be out of date. Switch off the digibox at the mains, then whilst someone is holding in the backup button on the digibox, turn it back on at the mains and keep the button pressed until all lights on the box flash, a message will also appear on the screen. This should solve your problem, it will take 15 to 20 minutes.

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topbanana07

cheers thank you for your help I will try this when I am out in december.
Alison