freesat in franceFreesat digital TV: Support & Discussion on the free to view freesat satellite platform for the UK from BBC & ITV. | |
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freesat in franceFreesat digital TV: Support & Discussion on the free to view freesat satellite platform for the UK from BBC & ITV. | |
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17-07-2009
| #1 | ||
| Member Real name: mike Join Date: 17-07-2009 Location: france
Posts: 15
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My System: sky dish humax hd box and reorder |
Decided to splashout and replace my ageing SkyBox (Amstrad -10 years and still going strong) with a Humax FoxSat -HDR and switch to FreeSat channels as opposed to the raft of Free to Air channels on SKY. The instruction claim that if you have a working SKY rig-- just uplug your SkyBox and plug in the Humax and follow the instructions - well. it doesn't work! Cuurently have no second cable running from the dish to allow the second channel record facility so put a loop cable in the box as per instructions - still the same problem. The box fires up and takes me through the steps until it comes to the signal search and then always say "no signal detected" !!! Put the SkyBox back in and .....no problems - perfect What am I not doing wrong ? Seemed to good to be true and it is !  | ||
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17-07-2009
| #2 | ||
| Toute Ronde Bon Oeuf  Real name: Gordon Join Date: 29-05-2009 Location: North Yorks Moors
Posts: 1861
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Thanked 171 Times in 165 Posts
My System: Triax 1.1m and Orbital 80cm Motorised Dishes. Various fixed Dishes. Eclectic selection of Digital and Analogue Receivers. Complex switching and distribution that SWMBO cannot fathom. Nor me. | Remove the loop cable and see if it works with just one Tuner connected (LNB1) - You'll have to tell the Receiver to expect only one feed in the Settings. I have some little noises going off in the back of my mind relating to this issue and will get back to you if I can recall what the issue was, although in your particular case it could be something as simple as a poor connection (most likely with the Loop cable) or an incorrect Setting. Clearly it would be best if you were to get the LNB upgraded, though, and provide the two separate Feeds. That's the only way to get full functionality. | ||
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| The Following User Says Thank You to Tivù For This Useful Post: | morvanman (17-07-2009) |
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17-07-2009
| #3 | ||
| Amo Amas Amant Admin  Join Date: 18-11-2004 Location: Blackburn NW England (Siberia)
Posts: 11313
Thanks: 24
Thanked 506 Times in 465 Posts
My System: IDD CI24 ECONO MM Penta 1.20 Galaxy II 1.2Mtr Polar MTG yes it has been on the arc for 21 years and is still driven by a modified wiper motor from a Ford Anglia. It's like me sometimes groans but always performs  Saved us from the black plague of ignoratio elenchi, he awaits a special badge with jugs |
I suspect the twin tuner unit needs an OTA update It does seem a bit of catch 22 here, you need to update the software but you cannot without a signal, it is a known problem Humax - excellent signal but error message | ||
| War does not determine who is right, it determines who is left! Formerly toppervte33h whose six pack has turned into a keg Help support this web site by making a donation Or use other options to help support Sats UK Show Your Support by clicking the button  Thank you. Freddie Flintoff is back | |||
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17-07-2009
| #4 | |||
| Toute Ronde Bon Oeuf Real name: Gordon Join Date: 29-05-2009 Location: North Yorks Moors
Posts: 1861
Thanks: 43
Thanked 171 Times in 165 Posts
My System: Triax 1.1m and Orbital 80cm Motorised Dishes. Various fixed Dishes. Eclectic selection of Digital and Analogue Receivers. Complex switching and distribution that SWMBO cannot fathom. Nor me. |
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17-07-2009
| #5 | |||
| Toute Ronde Bon Oeuf Real name: Gordon Join Date: 29-05-2009 Location: North Yorks Moors
Posts: 1861
Thanks: 43
Thanked 171 Times in 165 Posts
My System: Triax 1.1m and Orbital 80cm Motorised Dishes. Various fixed Dishes. Eclectic selection of Digital and Analogue Receivers. Complex switching and distribution that SWMBO cannot fathom. Nor me. |
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17-07-2009
| #6 | ||
| Member Real name: mike Join Date: 17-07-2009 Location: france
Posts: 15
Thanks: 2
Thanked 0 Times in 0 Posts
My System: sky dish humax hd box and reorder | Message for TIVU Thanks for the reply - have tried using just one cable - same result "no signal received" How do I tell my box anything ? So far, it doesnt talk to me ! What really gets me is the SkyBox is happy with the signal, so why not the Humax? Im a true tecnophobe and should know from bitter experience that any "easy to install", "no technical expertise needed", and " just plug and play" claims are as credible as a chocolate teapot ! Should I just shove it back in the box and get my £280 back and settle for nonHD Sky ?- at least that works. Should have left well enough alone! | ||
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17-07-2009
| #7 | |||
| Toute Ronde Bon Oeuf Real name: Gordon Join Date: 29-05-2009 Location: North Yorks Moors
Posts: 1861
Thanks: 43
Thanked 171 Times in 165 Posts
My System: Triax 1.1m and Orbital 80cm Motorised Dishes. Various fixed Dishes. Eclectic selection of Digital and Analogue Receivers. Complex switching and distribution that SWMBO cannot fathom. Nor me. |
Whether you get a refund or go instead for a replacement is not something I can advise you on, really. However, it might pay you to call the Humax Tech Support line as they are generally (not always!) very helpful. | |||
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| The Following User Says Thank You to Tivù For This Useful Post: | morvanman (17-07-2009) |
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17-07-2009
| #8 | ||
| Member Real name: mike Join Date: 17-07-2009 Location: france
Posts: 15
Thanks: 2
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My System: sky dish humax hd box and reorder | Took your advice and rang the Humax technical helpline. Got fed up waiting as the ££££s ticked away as I was on wait after hearing several " press #1 " etc. So, another blind alley after getting completely useless advice from the Comet technical helpline "you need to get an installation engineer in to check your Sky installation" Saw the problem posted after mine from the guy in Paris - virtually the same issues. BEWARE ALL YOU PROSPECTIVE FREESAT USERS IN FRANCE - YOU WILL HAVE PROBLEMS SO KEEP YOUR EUROS IN YOUR POCKET Unless, of course, anyone knows differently ????? | ||
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17-07-2009
| #9 | ||
| Toute Ronde Bon Oeuf Real name: Gordon Join Date: 29-05-2009 Location: North Yorks Moors
Posts: 1861
Thanks: 43
Thanked 171 Times in 165 Posts
My System: Triax 1.1m and Orbital 80cm Motorised Dishes. Various fixed Dishes. Eclectic selection of Digital and Analogue Receivers. Complex switching and distribution that SWMBO cannot fathom. Nor me. | Oh dear! Sorry to hear about the unproductive and costly call. Not sure where we go from here, sadly. | ||
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19-07-2009
| #10 | ||
| Freelance Sniper  Join Date: 31-08-2006 Location: Portugal
Posts: 1128
Thanks: 0
Thanked 20 Times in 18 Posts
My System: 1,25m Fixed offset; Quad LNB's; 2 x Edision 2100; 13ºE; 19.2ºE; 28.2/28.5ºE | How old is your installation? Can you upload some pictures of the dish, LNB and other accessories there might be? Is the cable direct from the LNB to the receiver? | ||
| Jayne: Do you know what the chain of command is? It's the chain I go get and beat you with till you understand who's in rutting command here. Esquema Multi-LNB  | |||
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20-07-2009
| #11 | |||
| Amo Amas Amant Admin Join Date: 18-11-2004 Location: Blackburn NW England (Siberia)
Posts: 11313
Thanks: 24
Thanked 506 Times in 465 Posts
My System: IDD CI24 ECONO MM Penta 1.20 Galaxy II 1.2Mtr Polar MTG yes it has been on the arc for 21 years and is still driven by a modified wiper motor from a Ford Anglia. It's like me sometimes groans but always performs Saved us from the black plague of ignoratio elenchi, he awaits a special badge with jugs |
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| War does not determine who is right, it determines who is left! Formerly toppervte33h whose six pack has turned into a keg Help support this web site by making a donation Or use other options to help support Sats UK Show Your Support by clicking the button Thank you. Freddie Flintoff is back | ||||
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20-07-2009
| #12 | ||
| Freelance Sniper Join Date: 31-08-2006 Location: Portugal
Posts: 1128
Thanks: 0
Thanked 20 Times in 18 Posts
My System: 1,25m Fixed offset; Quad LNB's; 2 x Edision 2100; 13ºE; 19.2ºE; 28.2/28.5ºE | Just covering the bases | ||
| Jayne: Do you know what the chain of command is? It's the chain I go get and beat you with till you understand who's in rutting command here. Esquema Multi-LNB | |||
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20-07-2009
| #13 | |||
| Toute Ronde Bon Oeuf Real name: Gordon Join Date: 29-05-2009 Location: North Yorks Moors
Posts: 1861
Thanks: 43
Thanked 171 Times in 165 Posts
My System: Triax 1.1m and Orbital 80cm Motorised Dishes. Various fixed Dishes. Eclectic selection of Digital and Analogue Receivers. Complex switching and distribution that SWMBO cannot fathom. Nor me. |
It's still a direct connection from LNB to Tx, though. | |||
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20-07-2009
| #14 | ||||
| Amo Amas Amant Admin Join Date: 18-11-2004 Location: Blackburn NW England (Siberia)
Posts: 11313
Thanks: 24
Thanked 506 Times in 465 Posts
My System: IDD CI24 ECONO MM Penta 1.20 Galaxy II 1.2Mtr Polar MTG yes it has been on the arc for 21 years and is still driven by a modified wiper motor from a Ford Anglia. It's like me sometimes groans but always performs Saved us from the black plague of ignoratio elenchi, he awaits a special badge with jugs |
Exactly as I said | ||||
| War does not determine who is right, it determines who is left! Formerly toppervte33h whose six pack has turned into a keg Help support this web site by making a donation Or use other options to help support Sats UK Show Your Support by clicking the button Thank you. Freddie Flintoff is back | |||||
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24-07-2009
| #15 | ||
| Member Real name: mike Join Date: 17-07-2009 Location: france
Posts: 15
Thanks: 2
Thanked 0 Times in 0 Posts
My System: sky dish humax hd box and reorder | The cable is direct from the LNB to the Skybox - no joins, junctions or other interruptions to the cable. I would like to hear from anyone else in Europe who has experienced similar difficulties with getting FreeSat on a fully functioning Sky rig. I have now given up and sent the Humax box back to Comet, hoping for a refund. Got absolutely NO help whatsoever from the Humax technical helpline (paying £££s to listen to messages) and still waiting one week later for Humax to respond to e-mails and many reminders. They obviously don't care what happens after you have parted with your cash. BUYERS BEWARE - HUMAX HAVE NO CONCEPT OF AFTER SALES SERVICE> Thanks to all at this Website for their suggestions | ||
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27-07-2009
| #16 | ||
| Member Real name: mike Join Date: 17-07-2009 Location: france
Posts: 15
Thanks: 2
Thanked 0 Times in 0 Posts
My System: sky dish humax hd box and reorder | Hurray - can now draw a line under this tedious saga Humax box returned to Comet who poked around inside and found that.......the tuner card had never been connected during manufacture! New box offered and accepted and we are now in business. Thanks to all who contributed to this thread and Humax customer service still sucks I'LL BE BACK! | ||
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27-07-2009
| #17 | ||
| Amo Amas Amant Admin Join Date: 18-11-2004 Location: Blackburn NW England (Siberia)
Posts: 11313
Thanks: 24
Thanked 506 Times in 465 Posts
My System: IDD CI24 ECONO MM Penta 1.20 Galaxy II 1.2Mtr Polar MTG yes it has been on the arc for 21 years and is still driven by a modified wiper motor from a Ford Anglia. It's like me sometimes groans but always performs Saved us from the black plague of ignoratio elenchi, he awaits a special badge with jugs |
Glad you got satisfaction in the end, unfortunately yet another case of the extremely poor customer services offered to UK citizens | ||
| War does not determine who is right, it determines who is left! Formerly toppervte33h whose six pack has turned into a keg Help support this web site by making a donation Or use other options to help support Sats UK Show Your Support by clicking the button Thank you. Freddie Flintoff is back | |||
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27-07-2009
| #18 | |||
| Toute Ronde Bon Oeuf Real name: Gordon Join Date: 29-05-2009 Location: North Yorks Moors
Posts: 1861
Thanks: 43
Thanked 171 Times in 165 Posts
My System: Triax 1.1m and Orbital 80cm Motorised Dishes. Various fixed Dishes. Eclectic selection of Digital and Analogue Receivers. Complex switching and distribution that SWMBO cannot fathom. Nor me. |
Just goes to show that Batch Sampling and Quality control at Humax aren't what they should be. I'm so pleased you got a result in the end. | |||
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