falconsat service problems, member reports

**Channel Hopper** · 07-01-2008

Originally Posted by FIS

I replyed to the thread with my phone number 07731 80 30 30 and the buyer called and teh problem was resolved.

So you have the card ?, and it is faulty/not faulty or is it now back with the customer and it is working in their system ?

FIS · 07-01-2008

No problem with the card. Tested with the new frequency of Digitalb no problems.

nero37 · 08-01-2008

Hi everyone
My Digitalb card should be back with me tomorrow, so hopefully
the matter is now sorted - we shall see.
I've never posted before, and just want to say thanks all. nero37

**Channel Hopper** · 10-01-2008

Originally Posted by nero37

Hi everyone
My Digitalb card should be back with me tomorrow, so hopefully
the matter is now sorted - we shall see.
I've never posted before, and just want to say thanks all. nero37

Nero37

Has your card arrived, and is the matter now resolved to your satisfaction?
I would like to close this thread if all is OK

nero37 · 12-01-2008

Hello everyone
My digitalb gold card was returned and is working, hope to enjoy 12 months viewing as promised by falconast - I should never have needed to resort to my previous posts and falconsat should take notice that they really need to sort out their cutomer service. Thanks again nero37

ady_m · 23-01-2008

Well here we go again..... what a familiar story it seems.

I ordered a CAM recently and... low and behold.... nothing!!

I paid for 'International signed for airmail'.... but hang on.... did you say there was no tracking number.... bizarre.... royal mails website says there is!

I have had little, and of recent, no communication with him. I have emailed, phoned (unanswered) and left voicemail... also unanswered.

I have instructed my credit card company to retrieve my money... but in the meantime have taken other steps to ensure this company is shamed/closed.

I wrote to OFT's (Office of Fair Trading) consumer complaints body and made it official... ( I'm quite pissed off )

When I get pissed off... I also get a wee bit vindictive.

I also have taken the liberty of writing to the lovely team at Aunty Beebs 'Watchdog' program. Oh what a joy it is to be an ex-pat and know who will stir up the biggest hornets nest!

Well.... bye for now... will keep you guys up to date on how it goes... till then I am gonna get my CAM from a more reputable source!

Better edit my profile as the CAM never turned up!

http://www.satellites.co.uk/satellit...ight=falconsat
http://www.satellites.co.uk/satellit...ight=falconsat

**Channel Hopper** · 25-01-2008

Why would you order a CAM via a UK company for New Zealand broadcasts ?

Date of order would also be appreciated, the other side of the world can take some time after the Christmas jollies are over.

**olisun** · 05-02-2008

DO NOT ever deal with these people and pass the word around...

In November I bought a MTI C120 LNB from them via their website and they took the money immediately from my credit card (my online credit card statement showed awaiting authorisation)...

After the item failed to arrive for more than 2 weeks, I sent them a few emails and tried to call them but there was no response... When I checked my account once again I found the money was NOT taken from account and I emailed Falconsat to cancel my order as I was looking for buy from somewhere else...

I bought the LNB from another supplier and behold a few weeks later I got an email saying that the item has been dispatched and the money was taken from my account this time...

I tried calling the t******g b*****d and he never picked up his phone, luckily my credit card statement showed his landline no and I called him using that no... I told him I did not want the item anymore as he had failed to deliver it on time and also failed to reply to my emails and or answer my phone... I threatened to contact my bank and the trading standards office and he just told me to do whatever I can and he is not worried...

I called my bank and logged a dispute and submitted all the proofs I had collected when dealing with this guy and my bank advised me either to refuse the item or send it back...

I couldn't refuse the item as it was not sent recorded delivery and I sent it back.... Yesterday I got a letter from my bank stating that Falconsat has advised them that they have sent me a replacement item on the 4th of Jan 2008 which I have not recieved till now... My bank told me get the proof of delivery from Falconsat...

I called them up in the morning and the owners brother told me to call in the evening at around 5:00 pm and now I have been trying to call him and it looks somebody is transfering the call to voice mail after a few rings...

Once again Beware of this t******g b******...

I want to report this guy to recover my money back... Does anybody have any tips / details?

EDIT: Sorry to use some harsh words in my post but then I snapped having to go through a lot of trouble to sort this out... I apologize for any inconvenience caused...

**rolfw** · 05-02-2008

As you are aware, he does visit this site, I have sent him a PM, notifying him of this post, so that he can perhaps sort the situation out.

**Robbo** · 05-02-2008

Oilsun, when you sent the item back did you send it by a trackable means?

If not, you have no way of proving that he received it back.

Similarly though, since he did not send it to you by trackable means, he has no proof you received it either.

FIS · 06-02-2008

Please call me on 07731 80 30 30

***Yeshi*** · 06-02-2008

Im sure ive bought from falconsat in the past.. never had any problems.. i cant see the problem with it tbh.. if the item was sent and the money received then the order went through?? if a bit late then im sure it could be repaired with a next order discount or something??

**olisun** · 06-02-2008

Originally Posted by FIS

Please call me on 07731 80 30 30

Call you on this no??? U must be joking...

U must have seen at least a dozen missed calls on your mobile which you have failed to answer

And I don't want to call your land line no and keep harassing your family...

**olisun** · 06-02-2008

Originally Posted by Yeshi

Im sure ive bought from falconsat in the past.. never had any problems.. i cant see the problem with it tbh.. if the item was sent and the money received then the order went through?? if a bit late then im sure it could be repaired with a next order discount or something??

I would suggest you read my post completely first...

There is something called as communication.... If there was a delay from the supplier's side I would have at least expected an email saying that there is going to be a delay and I would have happily waited for it...

It has happened to me in the past and I have always had communications with the suppliers who had advised me of any problems...

**olisun** · 06-02-2008

Originally Posted by Robbo71

Oilsun, when you sent the item back did you send it by a trackable means?

If not, you have no way of proving that he received it back.

Similarly though, since he did not send it to you by trackable means, he has no proof you received it either.

I received a letter from my bank which mentions that the trader has sent a replacement item on the 04th Jan 2008 which I have not received till now...

**Robbo** · 06-02-2008

Originally Posted by olisun

I received a letter from my bank which mentions that the trader has sent a replacement item on the 04th Jan 2008 which I have not received till now...

In that case, you have not received the item you have paid for. Refund due. I'm with Barclaycard and just had to fill a form out and wait a bit to get it re-credited, the last ime I had a problem with an oline retailer.

Gooner71 · 06-02-2008

Originally Posted by rolfw

Sorry, but have you not read the member's post? It is very difficult to sort out anything with someone who does not answer Emails and does not answer the phone.

Agreed it is not easy in that case but yes I did read the post and even though there was a delay (maybe a stock error/post/error all manner of things) the item was sent!!

If this were the first complaint involving that retailer, I would possibly agree, but do a search on the forum for them before commenting.

I didnt do any search about the retaier in question - my main point is thats its a bit wrong to call someone a t******* b******* when clearly the item was delivered albeit late and after not cancelling the order as requested. A thief is someone who purposely seeks to permanently deprive someone of their property - this is the legal definition and is clearly not the case here!! Its not my arguement anyway, Im merely stating facts - things can get pretty nasty if the lawyers get involved and this LNB is hardly the most expensive piece of kit in the world!!!

A more sensible complaint and more justified would be that the stuff was sent late - the order was cancelled and this request was ignored for some reason and just the facts laid out for others to decide whether to use this retailer???

From what ive read since my post it does make me wonder what sort of tone olisun has used to falconsat during his phone calls because the replies here dont seem to show him being very polite??

Im sure any retailer worth their salt would in this case action a refund straight away so long as the unrequired goods have been received back and accept there has been a breakdown of communications???

Gooner71 · 06-02-2008

Originally Posted by olisun

Read my post completely first

Also if you expect people to travel to his "shop" every time to sort out matters then there is no need to sell online and have a phone no which is never answered...

No -of course its normally not practical to go to the retailers address but as it seems you dont live that far away it would have made sense in this case to try and resolve things by any means !!

Well if the person has not challenged me to do whatever I want and had instead sorted it at the earliest, I wouldn't have posted something like this...

What do you want me to do, wait forever to get this sorted???

No - As above - if you were getting no joy by phone or email the next logical step would have been to go to his premises - considering its so close to you?? I can see your annoyance but I really cant see what point slandering the guy on here is going to do ? I suggest you take up his offer to accept your call and take it from there - maybe you will be pleasantly surprised??

**Robbo** · 06-02-2008

Originally Posted by Gooner71

Im sure any retailer worth their salt would in this case action a refund straight away so long as the unrequired goods have been received back and accept there has been a breakdown of communications???

This is a good point

Let us hope that OP gets a refund.

Gooner71 · 06-02-2008

Originally Posted by rolfw

Well it is probably not surprising that he feels slightly irritated by someone suggesting that "Surely you could have sorted this out between you without a post like this", when he had plainly stated that he had already tried that route, with numerous emails and phone calls unanswered , culminating in the suggestion that he should do what he wants as they are not worried.

I think that my cool would also have disappeared by this stage.

Also as I suggested earlier, do a forum search, perhaps also an Ebay search, as they certainly appear to back up Olisun's version of events.

In all fairness I have just spent the last 5 mins reading all the other complaint posts and it does seem there is a problem with delivery times etc... and yes my back would probably be up by now!!

But in all the ones ive read the outcome has been the same - arrival of the order or a refund. Its not good for any company to run like this but my original comment stands - no-one has been defrauded or robbed - so its a little unfair to brand them thieves - and I think its only fair that whatever the complaint between them that Oilsun agrees at least to retract that comment at the conclusion of the complaint????

**rolfw** · 06-02-2008

Yes, I think that is what he has effectively now done, if he requests it I will edit the post for him, it would be nice if this could be the last of the complaints as well.

**olisun** · 06-02-2008

Originally Posted by rolfw

Yes, I think that is what he has effectively now done, if he requests it I will edit the post for him, it would be nice if this could be the last of the complaints as well.

Please do the needful..

Thanks

**olisun** · 06-02-2008

Originally Posted by FIS

Please call me on 07731 80 30 30

Can you please clear your inbox?

FIS · 06-02-2008

Done. Awaiting your PM.

***CROSSBONES*** · 07-02-2008

Maybe Falconsat,could explain as to why there was a delay?

As I have been put off from ordering from him, as im sure many more have been, reading the complaints.

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