Becareful with:www.smssat.biz / dreamboxshop.co.uk

Cheekykid

These guys have no terms and conditions on their webpage and they are trying to rip me off after sending to me an order which I cancelled 3 weeks ago!!! Now they want to surcharge me 20% restocking fee for sending the item back to them

AVOID THEM AT ALL COSTS!!!

Channel Hopper

I would keep the item until such time as the other issues are resolved.

Did you keep proof of cancellation, why did you cancel, and how did you pay initially for the goods ?

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There is a very fine line between "hobby" and "mental illness"

zulfi_78

Hi Cheekykid

I have been buying satellite boxes for my friends and family since 1995 from _http://www.dreamboxshop.co.uk They have always given the best to the customers all thier invoices states at the bottom. For faultness goods returned or cancelled, refunds surcharged by 20%. if you look at your invoice you will find it

if you with credit card they have to pay 3% to the credit card company and when they refund the payment back to you thorugh credit card they again pay 3% to the credit card company. and post and packages which is another 10% of the refund cost labour to repack the item, testing and reselfing or restoring will also cost 4%. that makes 20%. Some companies charge 29% + shipping charges. I thing you have very good deal out of that.
they are fair and nice people to do business with
best regards

zulfi

rolfw

Fair enough if the goods were delivered and then the purchaser decided that he didn't want them, but this wasn't the case, they tried it on by sending the goods even though the purchaser had previously cancelled. Has the odour of sharp practice to me.

PS. How long have you worked for them.

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mhku

But most charge nothing.

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zulfi_78

I am not there worker I am just tere customer with fair opnion.

Happy new year

Zulfi

rolfw

LOL, yes of course you are and you joined up specifically to put your totally independent case.

I'm sure there aren't many customers who can state in such detail the operational percentages of a company from which they purchase.

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Rolf If you enjoy our site, you can help support it by wearing our unique branded merchandise, you can do this by clicking on my baseball cap, making a direct donation with Paypal by clicking on the Donation button below, or using our site supporting advertisers, to do this, click on the central image below

satseeker3

A couple of years ago this firm delivered a decoder different to the one I ordered then tried to tell me it was better & faster than the original. This was b.....ks, so I notified Visa and after 2 months got my money back...but it still cost me £7 in postage costs. Steer clear is good advice.
Satseeker3.