Falconsat have got my money

**Cliveastro** · 26-11-2006

I ordered a dish from Falconsat and no dish has appeared, I rang them and they said I would get a refund. No refund appeared. Now the website has dissapeared and they dont answer the telephone.
Anyone else get ripped off. I paid with nochex and they dont want to know either.

**Mickha** · 26-11-2006

Hi Cliveastro,
it looks like they're either having problems with their web site or the company is in trouble, I suggest you try telephoning them again tomorrow and if you still don't get a reply check with BT to see if there is a problem with the line.
If you used a credit card they should cover you for any loss incurred, if not then, if the company is in trouble, you are just another creditor and unlikely to get your money back, if you did use a credit card I suggest you contact them, after trying to contact falconsat, and explain the situation.
Best wishes
Mickha

**rolfw** · 26-11-2006

What have nochex said?

**rolfw** · 26-11-2006

This is the whois details:

Code:

Domain name:
        falconsat.co.uk

    Registrant:
        Fahad Rahimtulla

    Trading as: 
        Falcon International Satellite

    Registrant type:
        UK Sole Trader

    Registrant\\\\\\'s address:
        21
        Hester Road
        London
        N18 2RF
        United Kingdom

You could also try writing to that address and also gives you somewhere to send a small claim if it comes to that.

**Cliveastro** · 26-11-2006

Thanks for the details.
I have taken some steps already as its nearly a month.
I have a complaint ticket in with nochex.

Clive

**rolfw** · 26-11-2006

Let us know how it progresses Clive.

**Cliveastro** · 27-11-2006

Nochex have passed the complaint to their fraud section. They have emailed Falconsat and asked them to refund the money, if this doesnt happen after 48hours it will become a Police matter.
Clive

**Cliveastro** · 12-12-2006

A quick update.
I now have my money refunded, this strangely coincided with a visit by Trading Standards.
Enfield Trading Standards are incredibly helpfull.

Clive

***BarMoo*** · 12-12-2006

Nice that you got a positive result there Cliveastro.

Our resident BBC Watchdog - rolf - should be thanked for publishing these fly-by-night co. details - especially if they lead to positive results/recourse.

.

**rolfw** · 12-12-2006

Good news Clive.

FIS · 24-12-2006

Hi Cliveastro,

Hope you are fine

I hope everthing is solved sorry we had problems as stated in our webiste in bold that all orders will be delayed due to the fact we were relocating.

We have now relocated and are back to normal.

A refunds has been issued as promised in the phone call with you the same day.

Also as a gesture of goodwill we will offer you a sepical discount on your next order please call us for the sepical price.

We would like to wish all members of satellites.co.uk a very happy christmas and happy new 2007.

Thanks

Falcon International Satellite

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