Can't be as bad as CityLink destroying a PC I built a couple of years back, the CPU heatsink had broken off due to the box being hurled about (there is NO way in hell that a heatsink would fall off like that!!! It broke the bloomin' clip on the CPU socket!!!), and subsequently the heatsink bashed up the motherboard and CPU to the point where it was destroyed and completely useless, and the customer was very p155ed off!!!
Did you know that they actually have their own brand of wine called "Van du Vin"? Explains a lot really...