Sky Sports pack crippled...Sky Digital support forum, for everything not included in the hardware and reception technical forum | |
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Sky Sports pack crippled...Sky Digital support forum, for everything not included in the hardware and reception technical forum | |
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07-05-2009
| #1 | ||
| Regular Member Join Date: 03-02-2009 Location: Greece
Posts: 67
Thanks: 5
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My System: Gibertini OP120 + Inverto Black Premium Twin @ 28.2E |
I have the Sky sports pack. I get all the channels, SS1,2,3 and Skysports HD1 and Hd2. The puzzling thing is that I don't get the Sky Sports Xtra and the HD3. For the SkySports Xtra I get a message that says I have to upgrade my subscription and for the HD3 that I have to upgrade to hd to get it. I am a bit puzzled and I'd like to ask when you get the sports pack the channels are unlocked separately or as a whole pack? Thank you. | ||
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12-05-2009
| #4 | ||
| Regular Member  Join Date: 13-04-2003 Location: Near Sora (FR), Italy
Posts: 289
Thanks: 3
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My System: 1.25m offset dish for Astra2 28deg., 1.2m dual feed for Astra1 and Hotbird, Thomson Sky HD, Humax HDCI2000, Dragon CAM, Invacom 0.3 twin lnb, Dell Dimension 4400 and Inspiron 1525, 1 meg broadband | How big is your dish? Sky Sports Xtra is on Astra 2A North which I believe is weak in Greece. Can you see Sky Sports News? Do you have problems viewing other channels that you subscribe to?? Which decoder do you have, the Thomson HD??? Sometimes if the decoder is receiving a very weak signal you will get the 'call to subscribe' or 'this programme is not available' message even though you are subscribed. | ||
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12-05-2009
| #5 | ||
| Regular Member Join Date: 03-02-2009 Location: Greece
Posts: 67
Thanks: 5
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My System: Gibertini OP120 + Inverto Black Premium Twin @ 28.2E | I have the Thomson HD Box... Signal was checked with a device connected to the lnb. I get the Sky Sports News and all the other skysports channels but the skysports xtra and HD3. My dish is 124.5x133.5 gibertini OP120... | ||
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12-05-2009
| #6 | ||
| Regular Member Join Date: 13-04-2003 Location: Near Sora (FR), Italy
Posts: 289
Thanks: 3
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My System: 1.25m offset dish for Astra2 28deg., 1.2m dual feed for Astra1 and Hotbird, Thomson Sky HD, Humax HDCI2000, Dragon CAM, Invacom 0.3 twin lnb, Dell Dimension 4400 and Inspiron 1525, 1 meg broadband | What happens if you go to 'add channels' and put in 12148, H??? Does your box find the channels or do you get a 'no signal' message???? | ||
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12-05-2009
| #7 | ||
| Regular Member Join Date: 03-02-2009 Location: Greece
Posts: 67
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My System: Gibertini OP120 + Inverto Black Premium Twin @ 28.2E | I think I tried it and I got a message that there are no channels at that frequency. While at the 12070H it did find the Skysports Xtra. We checked with a device connected to the lnb the signal for 12148H and there was a message no channels at that frequency found on the screen of the device. For the 12070H the signal was ok... | ||
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12-05-2009
| #8 | ||
| Regular Member Join Date: 13-04-2003 Location: Near Sora (FR), Italy
Posts: 289
Thanks: 3
Thanked 33 Times in 31 Posts
My System: 1.25m offset dish for Astra2 28deg., 1.2m dual feed for Astra1 and Hotbird, Thomson Sky HD, Humax HDCI2000, Dragon CAM, Invacom 0.3 twin lnb, Dell Dimension 4400 and Inspiron 1525, 1 meg broadband | The Sky Sports Xtra at 12070 H is for pubs only. You can not view with a normal sky sub. The one you require is on 12148, H along with Hallmark UK, British Eurosport 2 and Comedy Central Extra to name a few. Can you see these channels???? | ||
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| The Following User Says Thank You to denis1501 For This Useful Post: | w4tt4n4b3 (12-05-2009) |
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12-05-2009
| #9 | ||
| Regular Member Join Date: 03-02-2009 Location: Greece
Posts: 67
Thanks: 5
Thanked 0 Times in 0 Posts
My System: Gibertini OP120 + Inverto Black Premium Twin @ 28.2E | Ι added the 12148H, 2/3, 27500 and I get a left column with the following channels, Sky Spts News SP news Sky Spts News Sky Spts News Sky Sports 1 Eurosport2 UK Hallmark S1 test Sky Spts Xtra Sky Spts Xtra ComedyCtraIX and there is one right column with Sky Spts Xtra only Can I upload a screen shot? I can see Eurosport 2 UK, Sky Sports 1, Sky sports news. The hallmark and the comedy I am not sure they are in my package but I will look for them in the tv guide of the box to see if I can get them... Edit no2: Hallmark is not in the packages I have so I get a message that I have to upgrade my subscription to receive this channel. | ||
| Last edited by w4tt4n4b3; 12-05-2009 at 10:57 AM. | |||
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12-05-2009
| #10 | ||
| Regular Member Join Date: 13-04-2003 Location: Near Sora (FR), Italy
Posts: 289
Thanks: 3
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My System: 1.25m offset dish for Astra2 28deg., 1.2m dual feed for Astra1 and Hotbird, Thomson Sky HD, Humax HDCI2000, Dragon CAM, Invacom 0.3 twin lnb, Dell Dimension 4400 and Inspiron 1525, 1 meg broadband | Well that proves that it's not a signal problem that you have anyway. Save all the versions of Sky Sports Xtra by ticking each one with the yellow button, then press select to save them to your other channels. Now go to your 'other channels' menu and see if you can view any of them. | ||
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| The Following User Says Thank You to denis1501 For This Useful Post: | w4tt4n4b3 (12-05-2009) |
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12-05-2009
| #11 | ||
| Regular Member Join Date: 03-02-2009 Location: Greece
Posts: 67
Thanks: 5
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My System: Gibertini OP120 + Inverto Black Premium Twin @ 28.2E | I highlighted the Sky Spts Xtra (they were listed 3 times in the add channel list) and pressed the yellow button each time (they were ticked) and then select. I went to Other channels and I found Sky Spts Xtra 3 times. I pressed select and I get the message "Programme synopsis is not available. Call your broadcaster to upgrade your subscription to receive this channel". | ||
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12-05-2009
| #12 | ||
| Regular Member Join Date: 13-04-2003 Location: Near Sora (FR), Italy
Posts: 289
Thanks: 3
Thanked 33 Times in 31 Posts
My System: 1.25m offset dish for Astra2 28deg., 1.2m dual feed for Astra1 and Hotbird, Thomson Sky HD, Humax HDCI2000, Dragon CAM, Invacom 0.3 twin lnb, Dell Dimension 4400 and Inspiron 1525, 1 meg broadband | Crikey, that's weird! I take it you've already tried re-booting the box from the mains? Can't think of anything else right now except maybe a faulty box. Hopefully some expert can come on here and help you out! regards D. | ||
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12-05-2009
| #13 | ||
| Regular Member Join Date: 03-02-2009 Location: Greece
Posts: 67
Thanks: 5
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My System: Gibertini OP120 + Inverto Black Premium Twin @ 28.2E | I have already done a system reset via the hidden menu. Is yours a different one? When you say faulty box in what sense? That is the message I get when I try to select the channel from the sky listings... In any case thank you denis for your help... | ||
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12-05-2009
| #14 | ||
| Regular Member Join Date: 13-04-2003 Location: Near Sora (FR), Italy
Posts: 289
Thanks: 3
Thanked 33 Times in 31 Posts
My System: 1.25m offset dish for Astra2 28deg., 1.2m dual feed for Astra1 and Hotbird, Thomson Sky HD, Humax HDCI2000, Dragon CAM, Invacom 0.3 twin lnb, Dell Dimension 4400 and Inspiron 1525, 1 meg broadband | I didn't really mean a system reset, just wanted you to try plugging the box out from the mains and then plug it in again. Also maybe remove the viewing card and clean the contacts. I also have a Thomson HD with upgraded psu and a 500gb wd hard drive. But this problem you have is different to any I've seen before! Sorry I couldn't help you bud, I really hope you find the solution. Maybe you need the activation signal re-sent from Sky? | ||
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12-05-2009
| #15 | ||
| Regular Member Join Date: 03-02-2009 Location: Greece
Posts: 67
Thanks: 5
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My System: Gibertini OP120 + Inverto Black Premium Twin @ 28.2E | I did unplug it from the mains. I fear that a signal resent may be necessary. and the problem is there is no one to ask for it or manage the whole situation... | ||
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12-05-2009
| #16 | ||
| Regular Member Join Date: 03-02-2009 Location: Greece
Posts: 67
Thanks: 5
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My System: Gibertini OP120 + Inverto Black Premium Twin @ 28.2E | Well card was removed before the new card (white) got in... How do you clean the contacts? What do you mean by cleaning the contacts? | ||
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12-05-2009
| #17 | |||
| Amo Amas Amant Admin  Join Date: 18-11-2004 Location: Blackburn NW England (Siberia)
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My System: IDD CI24 ECONO MM Penta 1.20 Galaxy II 1.2Mtr Polar MTG yes it has been on the arc for 21 years and is still driven by a modified wiper motor from a Ford Anglia. It's like me sometimes groans but always performs  Saved us from the black plague of ignoratio elenchi, he awaits a special badge with jugs |
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| The Following User Says Thank You to Topper For This Useful Post: | w4tt4n4b3 (12-05-2009) |
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12-05-2009
| #18 | ||
| Regular Member Join Date: 03-02-2009 Location: Greece
Posts: 67
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My System: Gibertini OP120 + Inverto Black Premium Twin @ 28.2E | Thank you, Topper Well, the card is less than one month old (came new stuck on the S k y paper) and the problem with Sky sports Xtra and hd3 was from the beginning of the pairing. I don't think this is the problem but I will give it a try. | ||
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12-05-2009
| #19 | |||
| Specialist Contributor  Join Date: 28-11-2004 Location: Lanzarote, Canary Islands
Posts: 371
Thanks: 18
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My System: 30W,7W,13E,16E,19E & 28E Dishes everywhere Darkbox 2008HD Sly+ V3 |
Why can´t you contact them? I ask as there should be a work around. I think a refresh from sly should sort it but I have seen similar problems before and can take a few calls | |||
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12-05-2009
| #20 | |||
| Regular Member Join Date: 03-02-2009 Location: Greece
Posts: 67
Thanks: 5
Thanked 0 Times in 0 Posts
My System: Gibertini OP120 + Inverto Black Premium Twin @ 28.2E |
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12-05-2009
| #21 | ||
| Specialist Contributor Join Date: 28-11-2004 Location: Lanzarote, Canary Islands
Posts: 371
Thanks: 18
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My System: 30W,7W,13E,16E,19E & 28E Dishes everywhere Darkbox 2008HD Sly+ V3 | Have you got Skype on your computer? If not get it and phone them using that. It is a bit expensive to phone sly - compared to skype´s usual low prices - so make sure your topped up first. They won´´t know where your phoning from and tell them your problem. Good luck | ||
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12-05-2009
| #23 | ||
| Specialist Contributor Join Date: 28-11-2004 Location: Lanzarote, Canary Islands
Posts: 371
Thanks: 18
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My System: 30W,7W,13E,16E,19E & 28E Dishes everywhere Darkbox 2008HD Sly+ V3 | Ok I understand. So If the card came stuck on the paper then the details should be on this paper. If not and it came thru an agent then they should contact them. If its only a month old then how did you get the card paired to the box? | ||
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12-05-2009
| #24 | ||
| Regular Member Join Date: 03-02-2009 Location: Greece
Posts: 67
Thanks: 5
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My System: Gibertini OP120 + Inverto Black Premium Twin @ 28.2E | I did not pair them. The agent is nowhere to be found since 2 weeks time... There was no contract booklet. All new white cards come with a paper that has no contract details just refers to the old card number that it replaces... | ||
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12-05-2009
| #25 | ||
| Specialist Contributor Join Date: 28-11-2004 Location: Lanzarote, Canary Islands
Posts: 371
Thanks: 18
Thanked 47 Times in 41 Posts
My System: 30W,7W,13E,16E,19E & 28E Dishes everywhere Darkbox 2008HD Sly+ V3 | The paper you got would have had the full details on it. The agent has removed the relevant details. OK Keep trying the agent but have heard one of the big ones in Spain has "gone" | ||
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