Brand new box problem

**bollywood** · 25-02-2004

Last year i brought some Panasonic & Sony boxes of some guy brand new boxed some of the boxes i sold i had no complaints

Today i was going to sell a Panasonic TUDSB31 to a m8 so i thought i would show him how to do a software upgrade

the problem is when i power up the box. after 25secs the box goes into standby

i have tried it couple of times same problem anyone know why it does that

its a brand new box & was never connected

**rolfw** · 25-02-2004

Don't think that there is anything you can do without opening the case, it isn't unknown for receivers to be dead on arrival. Bear in mind also that this receiver is several years old, even though it hasn't been used, some components do not improve with long periods of storage, I believe that capacitors fall into this catagory and form an essential part of the power supply.

***PoloMint*** · 25-02-2004

Some Panasonic 31s shipped with faulty power supplies, they went wrong very quickly, the initial symptoms of it being bad blockines on some channels and eventually in some cases unable to power up.

***dishdoctor*** · 25-02-2004

A forced software update usually fixes this,see if the receiver stays on longer than 25 secs while updating software.........brian

**bollywood** · 25-02-2004

Originally Posted by dishdoctor

A forced software update usually fixes this,see if the receiver stays on longer than 25 secs while updating software.........brian

When updating the software it takes between 10-15mins once it done that it on standby. i turn it on (green light) after 25secs it back to standby

***dishdoctor*** · 26-02-2004

Originally Posted by bollywood

When updating the software it takes between 10-15mins once it done that it on standby. i turn it on (green light) after 25secs it back to standby

During the 25 seconds is there enough time to read the system details menu to see if a update has taken place.....try this...hold the back up button on the digibox in as you unplug the mains,keeping the button pressed,reconnect and update again.....what have you got to loose.......brian

**bollywood** · 26-02-2004

Originally Posted by dishdoctor

During the 25 seconds is there enough time to read the system details menu to see if a update has taken place.....try this...hold the back up button on the digibox in as you unplug the mains,keeping the button pressed,reconnect and update again.....what have you got to loose.......brian

The software iam getting is 27a7* after following the above info the problem is still the same. but now when i press Service and 5 then 6 i am taken into the favourite menu. it say seaching channels then the box goes off

***dishdoctor*** · 27-02-2004

The software has not updated.Are you in the uk?,The software should read 3.1a5 or maybe 3.1a6...until you update it the digibox will not work correctly if at all...brian

**bollywood** · 27-02-2004

I have double checked the software it is 2.7a 2* i am in Buckinghamshire UK i have tried over 10 times to upgrade the box but no luck

is there anything else i can try if not it looks like it going to end up on Ebay

**rolfw** · 27-02-2004

Whereabouts in Bucks Bollywood, if you can't manage to get the upgrade sorted, it may be worthwhile taking or sending it over to Horizon at Basingstoke, they can repair it for you.

**bollywood** · 28-02-2004

Originally Posted by rolfw

Whereabouts in Bucks Bollywood, if you can't manage to get the upgrade sorted, it may be worthwhile taking or sending it over to Horizon at Basingstoke, they can repair it for you.

I am in Marlow i will try them. do you know how much i can get for it if i sell it like this. as the guy i wanted to sell it to as taken another working box of me

**rolfw** · 28-02-2004

Don't bother trying to sell a faulty box, you will get next to nothing for it, may as well bite the bullet and get it repaired. You can post it to them if you dion't want to drive over there.

***dishdoctor*** · 28-02-2004

A dsb 31 has an Ebay

value of about 40/50 pounds,a simple repair including two way p@p is going to cost at least 40 pounds,if it really was a brand new box,then if you could try on another dish to update,unlikely but still worth a try,it is not unusual for the update to fail,but a good sign is that it completes the update cycle and switches off after approx 10 minutes.This happened to me,failure to update after three attempts,holding back up before unplugging and replugging worked after a further 3 attempts......percy vere mon poppadom....thats latin you know.........brian

***dishdoctor*** · 28-02-2004

Just a thought,during the 25 seconds the box is on do you get any channels,like sky news or bbc,you did mention searching for channels so perhaps not.Turn the digibox on,press Services,4,0,1,Select to enter engineers menu,choose Lnb options,the 4 boxes should read 9.75....10.60....ON....ON....if this is not correct the box will not update..............duet et mon droit....sacret bleu.........brian

**bollywood** · 28-02-2004

Originally Posted by dishdoctor

Just a thought,during the 25 seconds the box is on do you get any channels,like sky news or bbc,you did mention searching for channels so perhaps not.Turn the digibox on,press Services,4,0,1,Select to enter engineers menu,choose Lnb options,the 4 boxes should read 9.75....10.60....ON....ON....if this is not correct the box will not update..............duet et mon droit....sacret bleu.........brian

when i press service 4,0,1, all i get is picture setting menu sometimes i get less then 25secs box goes of i have a 1metre motor dish so i think the signal should be good. i take it to my brothers house and try it there

***dishdoctor*** · 28-02-2004

Press......Services......4......0......1......sele ct........thats 5 pushes......brian

**bollywood** · 28-02-2004

Originally Posted by dishdoctor

Press......Services......4......0......1......sele ct........thats 5 pushes......brian

it comes up as

9.75

10.60

ON

ON

digidude · 02-03-2004

i know im a newbie to this forum but, by connecting it to a 1M dish you are also picking up extra 'noise'. connect the box to a friends normal minidish and try the update, also try keeping the box somewhere cool (we used to find that you could get further from a customers house first thing in the morning when boxes in the van were cold before they packed in) for a few hours before trying

hope it helps digidude

**bollywood** · 02-03-2004

Originally Posted by digidude

i know im a newbie to this forum but, by connecting it to a 1M dish you are also picking up extra 'noise'. connect the box to a friends normal minidish and try the update, also try keeping the box somewhere cool (we used to find that you could get further from a customers house first thing in the morning when boxes in the van were cold before they packed in) for a few hours before trying

hope it helps digidude

thanks i try that

sting · 04-03-2004

Originally Posted by bollywood

when i press service 4,0,1, all i get is picture setting menu sometimes i get less then 25secs box goes of i have a 1metre motor dish so i think the signal should be good. i take it to my brothers house and try it there

if u take the cable form the lnb on the dish out the back off the box then switch it on then try menu 4 0 1 select. it will stay on. but another thing is that irs ur lmb if it's a very very new'sh l m b thats wot would be wrong i actyall install satellie's 4 a living so dont slag me off too early

digidude · 04-03-2004

when you say the box goes off does it die completely or reset itself. it sounds like it may possibly be a faulty capacitor in the power supply

**bollywood** · 04-03-2004

Originally Posted by digidude

when you say the box goes off does it die completely or reset itself. it sounds like it may possibly be a faulty capacitor in the power supply

The box goes onto standby

digidude · 04-03-2004

i'll find out what cap needs changing for you. how are you with a soldering iron?

**bollywood** · 07-03-2004

Originally Posted by digidude

i know im a newbie to this forum but, by connecting it to a 1M dish you are also picking up extra 'noise'. connect the box to a friends normal minidish and try the update, also try keeping the box somewhere cool (we used to find that you could get further from a customers house first thing in the morning when boxes in the van were cold before they packed in) for a few hours before trying

hope it helps digidude

I took the box to by brothers house and tried it there within 10mins i had the lastest software

averything is working ok now

I like to thank averyone who help me solve this problem

digidude · 07-03-2004

glad to help m8, if you need a normal digidish then mail me, you pay the postage and its yours

digidude@euro-sky.co.uk

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