Digibox software won't update

gotes

Hi, I recently received my Sky Freesat viewing card, but the software on my Panasonic box is too old to accept the card.
I'm in South West England using the standard mini dish, signal quality is showing around 80% and I can view all the FTA channels, however the "transport stream" is showing 07fd instead of 07d4 which is apparently what I should be getting.
When I try to run a force update the receiver sits on the "updating" screen for a bit, but once finished the sw version has not updated.
Sky suggested it could be a dish alignment issue, but I'm a little reluctant to start moving it since I have a reasonable signal quality and it's a rather time consuming operation.
If I take the box to my dad's house (where he has a dish which was aligned by a Sky installer), am I likely to have more success in updating the software, and should I be ok to continue using my dish as it is, without re-aligning it?

denis1501

Press services, 4 0, 1 select and choose DEFAULT TRANSPONDER from the menu.
It should be 11778, V, 27.5, 2/3. If it isn't change it to this, save settings, and see if the transport stream has changed to 07d4.
regards
D.

gotes

Thanks for your suggestion, but I don't have an option 0 under Services -> System setup. Do I need to get a new box?

Tom

rolfw

It is a hidden menu, go to Services, System setup, then press the numbers on the remote - 0, 1, then select (don't look at the options).

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gotes

ah, silly me...

snap

Sky may be right- it could be a signal problem.
Panasonic Sky boxes usually show a misleading 90% signal even when the quality is only just adequate- a Pace box may only show 20 - 30% on the same signal.

gotes

After changing the default transponder it now shows 07d4, however the lock status is "not locked". The signal quality is showing about 90%, I guess this could be the phenomenon that snap described in the last post.
I'll try nudging the dish a bit to see if that helps.

gotes

Got a more modern Pace box off a friend and everything's fine now. Showing 80% quality on 07d4.