New Sky Viewing Cards

**PaulR** · 25-06-2009

Anyone still running a V2000?

**Channel Hopper** · 26-06-2009

Originally Posted by Analoguesat

Our new card arrive today. It took just 30 seonds to initialise, although the record function on the Sky+ box still doesnt work so its not a full pairing of the card to the box

I had to deal with a customer with two sky+ boxes and the new cards were sent in the same envelope.

First box, no problem, but the second one refused to accept the new card, even after a full reset, call back and then about 40 minutes being bounced between two departments of Sky. I was called out to try and resolve it after it was suggested there might be something wrong with the signal to the second box.

Now the customer has to wait another day for the old card to be paired up, before trying the procedure again, and put up with the messages.
Can't see it working myself as the old card has been fine for some two years.

Btw Sky has also turned off all its old phone numbers, but these remain within the OSG of the box, so you have to dial yet another (0844 something), and then go through a completely wasteful five minutes of options.

Of course they won't call you back even though the problem stems from the pairing and/or card changeover, so the customer now has a large phone bill, plus the callout/parking/congestion charge tagged onto my bill for travelling into London on Friday, without a satisfactory result.

**Topper** · 28-06-2009

Woke up yesterday to an on screen message, card was indeed in the post, arrived lunchtime, placed in sky box last night 5 seconds later all done and dusted.

**rolfw** · 28-06-2009

Originally Posted by Channel Hopper

I had to deal with a customer with two sky+ boxes and the new cards were sent in the same envelope.

First box, no problem, but the second one refused to accept the new card, even after a full reset, call back and then about 40 minutes being bounced between two departments of Sky. I was called out to try and resolve it after it was suggested there might be something wrong with the signal to the second box.

Now the customer has to wait another day for the old card to be paired up, before trying the procedure again, and put up with the messages.
Can't see it working myself as the old card has been fine for some two years.

Had similar problem, HD box paired fine, Sky+ multiroom wouldn't activate whatever I did, have left it for the customer to sort out as I only came to sort out the distribution system and the installation was direct with Sky.

**puffin** · 11-07-2009

Before I do something stupid I would like a little help from this forum:

I live in Sweden and used the Panasonic DSB 30 but changed it to the Pace 2600 when the software problem started. As I don't subscribe to any premium channels I never bothered to get the Sky card paired to the new box. Does anybody know if the new card I'm going to get will initialise in my "new" box?

***Zorba*** · 11-07-2009

I think not. Do you still have the old box ?

**puffin** · 11-07-2009

Originally Posted by Zorba

I think not. Do you still have the old box ?

Yes I was thinking the same thought. It is 3 years ago since it was connected (and updated) last time. I could try and power it up again and try the new card in the Panny 30.

What software version is the current for the Panasonic? Forced download?

**PaulR** · 13-07-2009

You could have a real problem now with the DSB30. I've read that if they are more than a couple of over-the-air updates out of date then they lock up permanently.

Mind you, you've got nothing to lose by connecting it up!

***Zorba*** · 13-07-2009

Just do a couple of forced updates to see if it is still working and stick the card in anyway,because that is the box the card will be "looking" for.

**puffin** · 17-07-2009

Originally Posted by PaulR

You could have a real problem now with the DSB30. I've read that if they are more than a couple of over-the-air updates out of date then they lock up permanently.

Mind you, you've got nothing to lose by connecting it up!

Surprise - surprise. I connected the DSB 30, came on without problems. Did a forced download and both EPG and software updated.
The Panny has been a very good box until the new software 4 years ago started to freeze the box on weak channels. I think I will keep it as a backup solution if the Pace 2600 gives up. Both of them aren't exactly new anymore.

***Turok*** · 17-07-2009

my,blue one,with the yellow house,left me forever 2 days ago...
in the beginning,i got the massage wrong card inserted,only on some channels,like men&motors for e.g but not on the sky 1,since 2 days,all stop working..!

bitonw · 17-07-2009

i still have some where a 30 laying around in a dusty box since i only run my dreamboxes for years.

might need it when the new card arrives

**puffin** · 17-07-2009

Originally Posted by bitonw

i still have some where a 30 laying around in a dusty box since i only run my dreamboxes for years.

might need it when the new card arrives

Best of luck.
It turned out that I was only 2 updates out of date so the box started OK.

bitonw · 17-07-2009

i might have to run a temp cable to the sky dish as i have a 4 port switch... and those !"£$ skyboxes don't understand them

and that all for just to activate the card.

**puffin** · 19-08-2009

Now that was a surprise!
My old card was paired to the Panasonic.
New card arrived in post relayed from my mother in law to our address in Sweden.
I powered up the old (and updated) Panasonic and was going to leave it on for 24
hours as stated by Sky. Put in the old blue card and got the information: "This is the wrong card for this Set top box".
Hm -What to do? OK Try the new white card in Panasonic: "This card is not authorized". Little worried now. Powered up the "new" Pace 2600 and put in the old blue card. Got an incomplete listing with no subscription channels. Restarted and got all channels again. Then thinking shall I or shan't I? OK put in the new white card and got at first the message: "Technical fault. Contact...." two seconds later: Initializing card and ... Now working :-)

Well: Apparently when you get the message that the card is in the post whatever box your card is in will then be paired with your viewingcard!

**Analoguesat** · 19-08-2009

Just as a matter of interest - when our white card arrived in june I stuck the ble card in my DB - its still updating the authorisations! - we are up to October now

It will die one day but Im finding this amusing - Sky should have cut the card off completely when the new card was paired.

kitschcamp · 19-08-2009

I guess that's difficult if you're not connected to a phone line, though

**satelliteman** · 24-08-2009

Originally Posted by Analoguesat

Just as a matter of interest - when our white card arrived in june I stuck the ble card in my DB - its still updating the authorisations! - we are up to October now

It will die one day but Im finding this amusing - Sky should have cut the card off completely when the new card was paired.

Just installed a new card for customer this morning. Found as soon as the new card had been inserted/authorised, within minutes the old card had been deactivated.

**PaulR** · 24-08-2009

Originally Posted by satelliteman

Found as soon as the new card had been inserted/authorised, within minutes the old card had been deactivated.

Was the box connected to the phone line for return messaging?

If it wasn't I wonder how it "knew"?

**satelliteman** · 24-08-2009

No phone connection from what I recall.

***ralphmagno*** · 24-08-2009

hello to all,
when they issue a new card they do a simulcast of the old as well of the new softwere.
meanwhile the updated softwere over the satellite and they send the update that downloads to your box.
in that the old card and the new card information is there in the box.
when you insert the new card is compairs the information and your new card in activated.
the old card usually will still work untill the shut off the old key infortation.
when they are sure 99.9% have the new card information the shut off the old and we are all on the new cards.
if there is a problem with the new card or if you have the wrong card inserted it will say wrong card for this box.
the old card will still work you call them up and sky can sort it via computer.
they have never needed a phone line to activate the card.
they change cards because of hackers and clones.
in the analog days the sky cards system was hacked after 1 year.

and they changed cards every 3 years,now a days its harder to hack and they issue a card every 4 to 6 years.

ralph

***pgh13*** · 24-08-2009

Originally Posted by Analoguesat

Just as a matter of interest - when our white card arrived in june I stuck the ble card in my DB - its still updating the authorisations! - we are up to October now

It will die one day but Im finding this amusing - Sky should have cut the card off completely when the new card was paired.

Not sure of the mechanism that is being used here but if you don't put the old card back in that box they can't know it's been paired to new card. .....I have been using mine in a SA_y+ box for 6months (not subscribed to any premium channels) but they have not been paired. When the new card arrived I thought I should put the old card back in the original box but it when I did I got 'This is the wrong card for this box' message, so I'm guessing that something has been written to the card over the last little while. The new card activated straight away. I've left the old card in a spare box to see if it comes back to life for a few months.

Same old c**p on TV though

Sat Sergeant · 24-08-2009

I recently had the message "Wrong card inserted etc" on my second box some two weeks after it had been activated. Two phone calls later and about a week later it was back to normal.

***pgh13*** · 07-09-2009

Originally Posted by pgh13

I've left the old card in a spare box to see if it comes back to life for a few months.

Same old c**p on TV though

The old card is still protesting it's in the wrong box so no freebie there!

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New Sky Viewing Cards Sky digital support forum at Sats UK, Everything involved on the hardware and software side of reception of the channels from 28.2/28.5 East BskyB, special focus on fringe reception of Astra 2D for UK free to air channels

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