Sky digital support forum at Sats UK, Everything involved on the hardware and software side of reception of the channels from 28.2/28.5 East BskyB, special focus on fringe reception of Astra 2D for UK free to air channels
First Problem: When I see a movie it is clearly visible that the picture is clipped on both sides. This is visible because it cuts the names of the actors etc. I tried all the settings for the picture such as 16/9 etc, but no help. Anyone got an idea? It is not the TV either, because the same program will be fine when using my Dreambox receiver on the same TV.
Second Problem: When using the remote you can scroll to see the programs that are coming later. If you press select you can add a program to the schedule. The problem is, that some while ago I could press select, and then the menu for the personal planner opened and I could select "Auto View" and "Series Link". For some strange reason this is no longer the case. It only will mark the program, but I cannot add the other options.
Don't know why....
Third question: For these boxes, is there a software update one should make once a while with a forced upload through the satellite?
Our Panasonic 30 changed its option from saying 'letterbox' to '4:3L' in one of the more recent software upgrades.
I have noticed before that when some of the options change the box initially does something other than what it is claiming to, selecting a different option, saving it, then re selecting the one you want sometimes sorts it. Might be worth trying an output you don’t want then reselecting letterbox to see if it clears it.
'All you need is duck tape and WD40; if it moves and it shouldn't, use duck tape - if it should move and it doesn't, use WD40'