update menu on Sky+HD - not working after

jillyxxxx

Last night my Sky+HD box updated to the 'new menu' - now when I switch on the box I have 'No satellite signal received' on all channels.
The Signal Strength and quality are 100%.
Have tried disconnecting power and restarting - nothing.

The box is a Sky + HD Samsung.
Any ideas gratefully received ....

Topper

Welcome to the forum jillyxxxx

Well I do not have either sky+ or HD however it sounds like you have not got a good software download. I am assuming the procedure is still the same with sky+ HD stb to try to force an update:-
Power off by removing power press backup button, hold and power on until 3 lights, then download should begin and you let go of backup button.


this thread also seems to have some tips

tips and tricks for your sky hd and sky+ box

War does not determine who is right, it determines who is left!

Formerly toppervte33h
whose six pack has turned into a keg

Help support this web site by making a donation
Or use other options to help support Sats UK
Show Your Support
by clicking the button

Thank you.
Freddie Flintoff is back

satelliteman

How many feeds do you have?

Single Feed Mode springs to mind.

satelliteman . ..... A Detailed DiSEqC Motor Installation Set Up Guide > HERE Quick Reference Guide also > HERE Satellites UK site Advertisers . An Installers Choice ...... Follow us on .

jillyxxxx

Thanks for tips - I forced the back up still no signal .
The EPG showing is Sky +8.4.0 multiplatform V-3.0.0
I have a single feed.

Anything else you can think of ?

satelliteman

Single Feed Mode.

> Make sure feed is plugged into Dish Input 1
> Press Services
> Press Right Arrow and highlight Settings
> Press Down Arrow and highlight Picture
> Press 01 Select
> The Installer setup tab will now appear
> Scroll down and select the Single Feed Mode option
> Press the Right Arrow and change it from OFF to ON
> Press the Green Button to Save the settings, press select

Let the box reboot and your done

satelliteman . ..... A Detailed DiSEqC Motor Installation Set Up Guide > HERE Quick Reference Guide also > HERE Satellites UK site Advertisers . An Installers Choice ...... Follow us on .

jillyxxxx

It works - you are a genius ...

Thank you so much
Jill

satelliteman

Glad your up and running

satelliteman . ..... A Detailed DiSEqC Motor Installation Set Up Guide > HERE Quick Reference Guide also > HERE Satellites UK site Advertisers . An Installers Choice ...... Follow us on .