SKy plus is not recording- help

bromhead

HI, Im living in France and have set up my sky dish and have a full signal. I have the correct two cables etc, sorry my terminology is not so good! I have the sky mix so paying enough subscription but when i press record i have a message that comes up to say i need to upgrade my subscription. I have contacted sky and all they say is that is activated and should work but it still doesnt, please help as im pulling my hair out!! Thanks

BLUEPLATINUM

I have has similar problems in the past. Two things to try which have worked for me in the past...

1/ Go to SERVICES 4 0 1 SELECT and do a Full System reset.

2/ If you have a VOIP system then plug the modem from the SKY+ into your ATA and get it to call home (assuming you have a UK VOIP number) by doing a "New Installation" from the same menu.

Good luck.

bromhead

HI,
Thanks for your swift reply, i dont have a telephone line or internet will this be the reason its not working? The lights on the front of the box dont do anything either is this normal, i was thinking maybe the box is faulty??

BLUEPLATINUM

In theory the call back is not required, but then in theory the box should record without Sky's intervention these days.

Try the Full System Reset, if that fails I can't help - sorry.

bromhead

HI Thanks again for yor help but i cannot find 'full system reset in the services. I went into servicecs then picture settings and sounds setting etc and reset those but cannot find anything regarding a full system reset, and im really quite nifty with the remote! any more help would be greatly appreciated as still can't record etc.

rolfw

Services, system setup, type in 0, 1, then press select, that will gain you access to the installer menu.

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bromhead

Hi ,Thanks so much ill try this and let you know!!! Fingers crossed!

snap

Your receiver has probably missed its activation signal, either through poor reception or being switched off at the the right time. Call Sky and get them to send it again. It's not likely to be cured with system reset, and bear in mind this will erase all recordings. Doing a planner rebuild (from the installer menu) sometimes helps with 'no signal' messages, but I have never been able to fix no Sky + recording from this menu.

bromhead

HI,

Thanks for the email i tried last night to do the total reset and housekeeping etc but no change! So i guess ill have to contact Sky yet again, this will be the 5th time arrrgghh, does this happen regulary?? Anyway thankyou all for your help much appreciated!!

mongrel1951

Hi, I've just joined the forum looking for help with the same issue as bromhead. I had been using SKY+ recording quite happily in France until recently. The problem seems to have been triggered by the recent issue of new viewing cards by SKY.

I upgraded my UK box with no problem. Anticipating problems I then took my UK box to France on my next visit. The viewing card upgrade on the French box [identical PACE box to UK] worked for normal reception but recording failed with the message "recording selection failed".

I switched in the UK box but got the same results. I'm now back iin the UK where the French box is working perfectly.

Call me cynical but I'm suspicious of SKY and suspect they have found a way of locking the functionality. Why or how is beyond me.

Any suggestions would be most welcome. I have a chum who can try the full system reset for me and will ask him to try it.

All advice welcome.

Alun