No Satallite Signal

jstvj · 04-04-2009

Have just registered and not sure if this is the right forum, appologies if not.

I have a Sky + HD setup and recently cancelled my Sky subscription. Therefater, I was able to get the usual Freeview programs and Setanta, whom I have since subscribed to.

The other day my receiver was turned off in the morning and when I turned it on the Sky screens had changed and I assume their was update sent down from the Satallite. Apart from my Analogue reception I mostly watch Sky News which is working fine. However, today I turned onto Setanta and "No Satellite Signal" came up. This is the message I am getting on all channels with the exception of Sky News, so I must be getting a signal. Just to confirm it I went into services and although the 2nd LNB is a bit dodgy,my main LNB has full reception.

I have tried the usual unplug for five minutes, cleaning the card etc with no effect.

Have Sky somehow cut my signal with the exception of Sky News. No that's no possible is it ? Can anyone give me a clue please

**rolfw** · 04-04-2009

Have you tried unplugging the box from the mains and then plugging back in?

jstvj · 04-04-2009

Yes, well I have switch the socket off for 15 minutes without any effect

jstvj · 04-04-2009

I am looking at my signal in settings and input 1 signal strength is full accorss and signal quality is three quarters accross. Input 2 Signal Strength is about a quarter. Cannot not see what the quality is for input 2 because it is not shown on the screen and scrolling down does notwork in settings

**Topper** · 04-04-2009

Have you spoken to sky?, it does sound like an update has been done but obviously something is not right now. I would check it out with them

jstvj · 04-04-2009

Originally Posted by Topper

Have you spoken to sky?, it does sound like an update has been done but obviously something is not right now. I would check it out with them

Will they speak to me as a non subscriber now ?

**Topper** · 04-04-2009

Originally Posted by jstvj

Will they speak to me as a non subscriber now ?

Not too sure what the legalities are now, however as you should have Setanta anyhow that could be the place to start, at the end of the day Sky systems are controlling what you watch and they are controlling what is downloaded to stb's so I fail to see how they can wash their hands of you completely just because you can no longer afford their prices

jstvj · 04-04-2009

Have just phoned Sky support and they say they cannot help because as a non subscriber they cannot diagnose anything through my viewing card. They asked me if I wanted Sky Customer Service number but when I asked if they could help me I was told probably not.

**Channel Hopper** · 04-04-2009

Originally Posted by jstvj

Have just phoned Sky support and they say they cannot help because as a non subscriber they cannot diagnose anything through my viewing card. They asked me if I wanted Sky Customer Service number but when I asked if they could help me I was told probably not.

How long ago did you cancel the subscription, and have you tried a 'press backup for eternity' firmware upgrade ?

jstvj · 05-04-2009

Originally Posted by Channel Hopper

How long ago did you cancel the subscription, and have you tried a 'press backup for eternity' firmware upgrade ?

I cancelled on the 11/3. Can you explain to me what I do to press backup for eternity firmware upgrade please ?

jstvj · 05-04-2009

Originally Posted by jstvj

I cancelled on the 11/3. Can you explain to me what I do to press backup for eternity firmware upgrade please ?

I have found out how to do this but updating myself has not cured the problem. I have notice however, that some other channel do work. Not the usual Freeview ones though. For example Film 24, Euronews, Fox News and of course, as I have said Sky News.

***kenny1234*** · 05-04-2009

Have you tried swapping the input feeds around,so try input 2 on number 1 and vise versa if this works may indicate fault with origional input 1 cable/connections/lnb port.

If it doesnt try and borrow a box from friend neighbour if theirs works yours is faulty if it dont looks like dish/lnb/cable/connector fault.

Hope that makes some sense

jstvj · 05-04-2009

Originally Posted by kenny1234

Have you tried swapping the input feeds around,so try input 2 on number 1 and vise versa if this works may indicate fault with origional input 1 cable/connections/lnb port.

If it doesnt try and borrow a box from friend neighbour if theirs works yours is faulty if it dont looks like dish/lnb/cable/connector fault.

Hope that makes some sense

Yes it make sense thanks. I have another box & card somewhere and will try it as you have suggested. However, there has been at least one more thread posted with the same problem, so I don't think my equipment is faulty. As I first suspected the fault seems to be the Sky update that occurred the other night.

I have emailed Sky's CEO and Setanta, because they won't be happy to my lose subscriptions due to Sky's faulty update. As I have said are there any others in the same position ?

***kenny1234*** · 05-04-2009

I went to a job yesterday with similar faults to what your reporting customer said its been intermittant since last update, i did a forced download and all ok but you ve alredy tried that so thats why i would try another box

jstvj · 06-04-2009

I am trying my spare box later today and will report back. Thanks, so far for everyones' help and advice

**Moreirapt** · 05-06-2009

No signal with the new EPG.

Switching the Single Feed Mode to ‘ON’

1. Make sure that the satellite cable is connected to ‘Dish Input 1’ on the back of your Sky†HD box.

2. Press Services on your remote control.

‘Options’ in the Top Menu will be highlighted in orange.

3. Press the Right arrow once to highlight ‘Settings’ in the Top Menu.

4. Now press the Down arrow once to highlight the ‘Picture’ tab in the Middle Menu.

SkyInfoText-Regular">5. Press 0, 1, Select on your remote in quick succession. The ‘Setup’ tab will then be highlighted within the hidden menu.

SkyInfoText-Regular">

6. Press the Down arrow five times to highlight ‘Single Feed Mode’ at the bottom of the list.

7. Press the Right arrow once to turn ‘Single Feed Mode’ from ‘OFF’ to ‘ON’. Then press the Green button to ‘Save Settings’.

8. The message below will be displayed. Your Sky±HD box is now ready to be rebooted – to do this, press SelectSkyInfoText-Regular">. Please allow a few minutes for your Sky±HD box to reboot.

SkyInfoText-Regular">
Once rebooted, your Sky†HD box offers you the same functionality you had before – plus some new exciting features that are highlighted in the brochure. All your recordings will still be there, waiting for you to enjoy.

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No Satallite Signal Sky+ Plus General and technical support forum for the Sky+ personal video recorder system and PVRs generally.

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