Sky+ recording probs

LynnC

Hi... Sky + will record, but when it does there are no other channels available, other than the one it is recording. I called Sky about this and they offered to send out an engineer for a payment of £65. I asked if this payment would be returned to me if the fault is with the system, they replied that it would not, but that I would get a further 3 month warranty.

The law states that a consumer has up to 6 years to complain to a retailer about faulty goods, and that if the retailer charges a fee to inspect the goods, that fee must be returned if the fault is found to be an inherent fault. By not doing so Sky are blatantly breaking the law.

I pointed out to them that as I have had the system just over 12 months it is obviously not fit for purpose, not unless they only intend the system to work for a limited period of time. This didn't matter a jot to the man I spoke to.

I was also offered an alternative solution of taking out insurance for a fee of £8.50. If I take out this insurance they will send out an engineer. Surely this cannot be legal; how can it be right to take out insurance after the problem has occured?

Any suggestions would be welcome. I am loathe to pay the engineer's fee.

Lynn

satelliteman

Welcome to the forum,

The fault you are describing would indicate you possibly have no signal on Input 2. Assume you have two incoming feeds. If so, try swapping these around to do alittle fault finding yourself.

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LynnC

Thanks... the guy I spoke to in India suggested that it was a problem with one of the cables into the box. I took them out to check that they were both ok, which they appeard to be. What should, or should not, happen if I swap the cables around?

satelliteman

Swapping the suspected faulty feed from input 2 to input 1 will indicate if you have a signal on that cable as the receiver will either work or won't.

satelliteman . ..... A Detailed DiSEqC Motor Installation Set Up Guide > HERE Quick Reference Guide also > HERE Satellites UK site Advertisers . An Installers Choice ...... Follow us on .

rolfw

Also go in to the services menu, System setup, signal test and see if both tuners show a signal.

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LynnC

I switched the cables, and the one that is for recording doesn't bring in a signal. I take it this means that the problem is indeed with the cable. That said, the cable has never been moved and couldn't possibly have suffered any sort of damage where it is. Could it be that the cable has been dislodged from the dish?

Thanks for the help, it is much appreciated.

LynnC

And... there is no signal showing on cable 2 in system setup.

rolfw

OK, so when you switch the cables, the no signal moves from the second tuner to the first? Or whichever way around that you have the cables, the second tuner always shows no signal?

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LynnC

When I switched the cables the system setup showed the dodgy cable, now in 1, as not bringing in a signal. Curiously, when I switched them the dodgy cable brought in a signal for a few seconds, long enough to hear Colleen Nolan speak one sentence, then it went away again.

rolfw

If the bad cable has a screw type "F" connector, try removing the connector and checking that the connection is good with the outer braid and the centre core is long enough.

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LynnC

Hmmm... think I'm stuck now. I can't work out how to get the connector off the wire.

barrie.lamb

Just screw it off,

LynnC

Hi again... hubby checked the wire, it is ok for connection and the center core is actually a little longer than the other wire.

barrie.lamb

Could be the LNB on the 'blink' or even the cable to LNB connection.

LynnC

What is the LNB? Note you're in west Cumbria... so am I.

barrie.lamb

But it could also be a break in that particular wire, you would have to do a 'continuety check on it to be sure.

barrie.lamb

The LNB is the bit that sticks out at the front of the dish.
Where abouts are you ?

LynnC

I'm in Millom.

barrie.lamb

Sorry a bit too far for me, I'm north west of Maryport.

barrie.lamb

The next thing to do if you can, is to swap the cables at the dish end and check the signals as before, that way you could possibly narrow it down to whether it's a faulty line or LNB.

LynnC

I think I have run out of options now... looks like I will have to ring Sky again.

Thanks for all your help.

barrie.lamb

I was at it six months ago, 'Sly' changed the LNB twice and the 'box' before they admitted it was the cable and renewed it.
The cables aren't the strongest in the winds we have up here.
And Sky came out to me three times and billed me for three service calls, but when I played up with them I got too of the billed calls returned. They always seem to me to try and get away with the easiest alternative, even though you have told them all the tests have been done and it is definately the cable.

satelliteman

Disconnect, check and re-connect the cable feed at the LNb first then try. If still faulty try using another LNb port. If all else fails, check the cable for joins, breaks and any water ingress. Replace if necessary.

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barrie.lamb

+1.

Barrie.

LynnC

All else failed... so I emailed complaints dept and reminded them of the finer details of the sale of goods act... they responded by calling me to arrange a free engineer's visit... result!