Parental Control Plays Farces

**Eugenius** · 12-09-2005

Hi guys!

I noticed recently that several movies which I recorded in the personal planner in the Sky+ box had the parental control turned on, although NOBODY has set it to lock the programs. We could not watch those movies, so we had to delete them. Furthermore, I tried to follow instructions from the Sky guide which said the PIN should be the last four digits on the Sky card, but it would not work, and after three attempts it got blocked for ten minutes.
Any idea why this is happening? I have recently redormatted the hard disk, because it was losing space. Rgds, Eugenius

**Analoguesat** · 12-09-2005

The pin number is probably the last 4 digits of the card you had replaced 18 months ago. If you threw it away you will have to get Sky to reset it. Once you have the pin, make sure ALL the age restrictions are set to how you want them

**Eugenius** · 12-09-2005

Originally Posted by Analoguesat

The pin number is probably the last 4 digits of the card you had replaced 18 months ago. If you threw it away you will have to get Sky to reset it. Once you have the pin, make sure ALL the age restrictions are set to how you want them

Hi, thanks for the quick reply. Well, the problem is that I never set any restrictions, it all popped up from nowhere, meaning that some movies it records but we cannot watch. Could this be related to the hard disk reformatting a couple of weeks ago?

**Analoguesat** · 12-09-2005

Originally Posted by Eugenius

Hi, thanks for the quick reply. Well, the problem is that I never set any restrictions, it all popped up from nowhere, meaning that some movies it records but we cannot watch. Could this be related to the hard disk reformatting a couple of weeks ago?

Unlikely, - from comments on the DS forum I believe the restrictions are now automatically applied to age restricted stuff shown during the day.

"The pin request is to do with OfCom requirement that if a channel shows a 15/18 film before the watershed a PIN must be required. Its going to be a pain but its not Skys fault its OfCom's"

**Eugenius** · 13-09-2005

Originally Posted by Analoguesat

Unlikely, - from comments on the DS forum I believe the restrictions are now automatically applied to age restricted stuff shown during the day.

"The pin request is to do with OfCom requirement that if a channel shows a 15/18 film before the watershed a PIN must be required. Its going to be a pain but its not Skys fault its OfCom's"

I tried the old card's last four digits, but it won't work. So I guess, I'll have to call Sky?

**rolfw** · 13-09-2005

Try the last four digits in reverse, if not then a simple call to Sky (if that is not an impossibility) should do it.

**SMRGroup** · 18-09-2005

Originally Posted by Analoguesat

"The pin request is to do with OfCom requirement that if a channel shows a 15/18 film before the watershed a PIN must be required. Its going to be a pain but its not Skys fault its OfCom's"

I don't think that's true. Since the latest update (which is evident from the new menu background), requests for a PIN have been popping up all over the place on both my Sky+ boxes, and always when manually recording.

The darn thing keeps asking for a PIN when I play back the cycling from Eurosport and I haven't seen a nekked lady yet!

**Channel Hopper** · 18-09-2005

Originally Posted by SMRGroup

The darn thing keeps asking for a PIN when I play back the cycling from Eurosport and I haven't seen a nekked lady yet!

A return to Victorian times maybe, an exposed ankle does it for me....

Have you tried forcing a firmware update into the receiver ?

***BGonaSTICK*** · 18-09-2005

ROFLMAO... nekked ankles...

... MORE pin numbers to remember...

MwaaaHHAaHaaaaa....

***methos_de*** · 21-09-2005

let me know how you get the pin reset as I'm having exactly the same problem. My PIN just stopped working. I was beginning to think I was just too stupid and had actually forgot it.
I live abroad and would like to know what the procedure is before I phone them and start having to find excuses for the phone line ot being connected.

**Channel Hopper** · 21-09-2005

Maybe thats it. Anyone without an active phone line gets their pin number reset to another four digits.

It would certainly allow Sky to keep a check on/remove boxes that are now outside the UK.

***methos_de*** · 22-09-2005

although they had better have someway of changing the pin without the telephone being connected. what aout all the people inside the uk but outside of the initial 12 months? if I had the same problem in my uk home theres no way I could connect my box quickly to the phone line. my only phone connection is 3 rooms away and for the sake of resetting a pin I dont believe I'll be drilling holes and laying miles of cable.
If thats their plan they had better think of something better.....
Although lets be honest, who believes SKY really care about the customers abroad? alone the fact that soccer am used to have a slot where people could contact the show and let them know how far away they were and watching sky says to me that they dont really care!!!!Moneys money whether its debited from a uk card or foreign card it still lines ruperts pocket the same.
still nobody has any info on the procedure of pin changing then? oh well, I'll take the plunge and report back soon.
CU

***Leee*** · 23-09-2005

the PIN is the last 4 digits of the first card that you had with Sky Digital. If you were early onboard with Digital (not Analogue) then I believe you might be on your third card.....

And Ofcom did not stipulate this, I believe, having followed a thread on DigitalSpy about this [very annoying] new "feature".

***methos_de*** · 23-09-2005

I've tried these four digits and they just don't work. I've still got my original contract that I signed way back when and the card number is on there. The last four digits are the same as the PIN I've been trying for god knows how long. Its just not happening.

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