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SKy plus is not recording- help


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Old 08-07-2008   #1
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My System: living abroad using sky plus, set up own dish etc. just need a little advice.
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HI, Im living in France and have set up my sky dish and have a full signal. I have the correct two cables etc, sorry my terminology is not so good! I have the sky mix so paying enough subscription but when i press record i have a message that comes up to say i need to upgrade my subscription. I have contacted sky and all they say is that is activated and should work but it still doesnt, please help as im pulling my hair out!! Thanks
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Old 08-07-2008   #2
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Originally Posted by bromhead View Post
HI, Im living in France and have set up my sky dish and have a full signal. I have the correct two cables etc, sorry my terminology is not so good! I have the sky mix so paying enough subscription but when i press record i have a message that comes up to say i need to upgrade my subscription. I have contacted sky and all they say is that is activated and should work but it still doesnt, please help as im pulling my hair out!! Thanks
I have has similar problems in the past. Two things to try which have worked for me in the past...

1/ Go to SERVICES 4 0 1 SELECT and do a Full System reset.

2/ If you have a VOIP system then plug the modem from the SKY+ into your ATA and get it to call home (assuming you have a UK VOIP number) by doing a "New Installation" from the same menu.

Good luck.
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Old 08-07-2008   #3
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My System: living abroad using sky plus, set up own dish etc. just need a little advice.
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HI,
Thanks for your swift reply, i dont have a telephone line or internet will this be the reason its not working? The lights on the front of the box dont do anything either is this normal, i was thinking maybe the box is faulty??
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Old 08-07-2008   #4
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Originally Posted by bromhead View Post
HI,
Thanks for your swift reply, i dont have a telephone line or internet will this be the reason its not working? The lights on the front of the box dont do anything either is this normal, i was thinking maybe the box is faulty??
In theory the call back is not required, but then in theory the box should record without Sky's intervention these days.

Try the Full System Reset, if that fails I can't help - sorry.
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Old 10-07-2008   #5
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My System: living abroad using sky plus, set up own dish etc. just need a little advice.
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HI Thanks again for yor help but i cannot find 'full system reset in the services. I went into servicecs then picture settings and sounds setting etc and reset those but cannot find anything regarding a full system reset, and im really quite nifty with the remote! any more help would be greatly appreciated as still can't record etc.
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Old 10-07-2008   #6
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Services, system setup, type in 0, 1, then press select, that will gain you access to the installer menu.
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Old 10-07-2008   #7
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Hi ,Thanks so much ill try this and let you know!!! Fingers crossed!
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Old 10-07-2008   #8
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Your receiver has probably missed its activation signal, either through poor reception or being switched off at the the right time. Call Sky and get them to send it again. It's not likely to be cured with system reset, and bear in mind this will erase all recordings. Doing a planner rebuild (from the installer menu) sometimes helps with 'no signal' messages, but I have never been able to fix no Sky + recording from this menu.
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Old 11-07-2008   #9
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My System: living abroad using sky plus, set up own dish etc. just need a little advice.
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HI,

Thanks for the email i tried last night to do the total reset and housekeeping etc but no change! So i guess ill have to contact Sky yet again, this will be the 5th time arrrgghh, does this happen regulary?? Anyway thankyou all for your help much appreciated!!
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