It would apear that HISAT have now dropped this cam from their sales items as well as never ever giving any back-up to purchasers. When my (ahem) Merlin cam went down they took about six weeks to replace the cam then sent one marked as skycrypt. This will not update from version 0.78 to any version with any updating hardware and as their website does not support the hardware that they sell with any software updates I would personally not buy again from HISAT UK.
Whilst they are happy to output the material they seem to be short on after-service.
( ({}) Tony Hiscox ({}) , please contact me directly if you think that you can offer me a better service than the one that you have supplied so far, I will be happy to update this board with your actions!!!).
Yours Tiggy,