• This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn more.

Cancelling Sky - Strange response from them

Burnham Beech

Specialist Contributor
Messages
1,006
Likes
34
#1
Anyone come across this before.

Phoned up to say I was thinking about cancelling Sky and after a long conversation they offered me a £20 one off refund if I would think about it for a month or two. Not unexpected since I've seen similar reports before. So far so good.

Then I get two letters, same date. One letter says - you will get your £20 refund shortly. Other letter says - sorry you are cancelling Sky, your viewing will end on this date.

Not really worried about which way it will go but what do you think is happening?
 

rolfw

Believe it when I see it Admin.
Staff member
Messages
37,652
Likes
1,272
My Satellite Setup
See signature
My Location
Berkshire
#2
Yes, strange indeed, probably just another case of the left hand not knowing what the right hand is doing. :)
 

Analoguesat

Administrator
Staff member
Messages
45,369
Likes
8,094
Location
Scottish Borders
My Satellite Setup
TM 5402HD
Skybox F3
Sky+ UK.
My Location
Scottish Borders
#3
Sky have withdrawn many of the offers made to folks threatening to cancel, so dont try it unless you REALLY mean it!

(It had got to epidemic proportions after the scheme appeared on one of the money saving tips websites.)
 

Burnham Beech

Specialist Contributor
Messages
1,006
Likes
34
#4
Thanks for the replies and I'll let you know what happens in a month's time so other people can see what happens if they try this.

The £20 hasn't turned up yet either, and it was some time ago I phoned them.
 
Messages
4
Likes
0
My Satellite Setup
Sky HD and Sky Multiroom
My Location
Essex, UK
#5
A friend of mine had Sky+ installed just over six weeks ago. He has had no end of problems with his Sky+ box and Thursday night was no exception: the box itself switched itself off and has since died. Plug it into the mains and nothing - not even any LEDs light up.

He telephoned Sky and was told the earliest an engineer could come out was Tuesday. So, Sky expected him to have no TV for the next five days and after a heated argument with the Sky operator, my friend politely told Sky to "stick it".

He has since been offered a free replacement box and a discount on his subscription! It appears that when you stand up to Sky they will then pamper you and give in.