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Difficulty Downloading Software

My Satellite Setup
Sky X2 Digital Receiver
PIV computer with dial-up
My Location
Accra, Ghana
Please, can anyone help me with this problem. I have sky x2 digital receiver, which the original software was replaced by coolsat software. The reason was that I was not getting the sky x upgrade firware for it. Now I have sky x2 upgrade software but I cannot replace the coolsat firmware. I have this inscription 'incompatible model' anytime I try the download. Please how can I upgrade using sky x firmware.