- Joined
- Jan 1, 2000
- Messages
- 35,597
- Reaction score
- 8,576
- Points
- 113
- Age
- 59
- Website
- www.sat-elite.uk
- My Satellite Setup
- A little less analogue, and a lot more crap.
- My Location
- UK
I was with T-Mobile (originally OnetoOne) as they merged with the others, and called their Phillipines office numerous times (and wrote three times as a back up) over excessive charges on a mobile number used for company business. I never received any reply from EE. I wonder if this can now be restarted ?
'Deadlock'
EE customers have the right to take complaints that cannot be resolved to an independent body after two months have elapsed from the time of the original complaint or after an official "deadlock" letter has been received.
Between 22 July 2011 and 8 April 2014, Ofcom found that a number of customers who had requested a "deadlock letter" as a precursor to referring their complaint to the independent body never received such a letter.
http://www.bbc.co.uk/news/business-33376678
'Deadlock'
EE customers have the right to take complaints that cannot be resolved to an independent body after two months have elapsed from the time of the original complaint or after an official "deadlock" letter has been received.
Between 22 July 2011 and 8 April 2014, Ofcom found that a number of customers who had requested a "deadlock letter" as a precursor to referring their complaint to the independent body never received such a letter.
http://www.bbc.co.uk/news/business-33376678