MWare
New Member
- Joined
- Jul 11, 2019
- Messages
- 5
- Reaction score
- 2
- Points
- 3
- Age
- 59
- My Satellite Setup
- Freesat
- My Location
- Suffolk
Hi.
I'm wondering if anyone could give me some advice. I've upgraded my 49 inch Samsung HD TV to a 70 inch LG one. The previous one did all the FREESAT HD channels perfectly but the new one can't show BBC1 HD, BBC2 HD and ITV1 HD - it pixellates terribly, other HD channels tend to be OK - 5 HD is perfect, as is RT HD.... Another issue is that it has problems with showing and changing channels from the inbuilt guide saying 'Preview is not available since programme information is currently being downloaded. Do you want to switch to the programme?'
The TV manufacturer is saying that it is an issue with the satellite signal not being good enough to a bigger screen size (which according to the new TV is: Strength 100%, Quality 83%). Whilst the people that installed the satellite dish 8 years ago say that if the channels were fine with the old TV then the problem must be with the new TV. I have tried the old TV again and it works fine. I've done a 'factory reset' on the new TV which didn't make a difference and I've changed the cable from the wall unit to the TV, also no improvement.
Does anyone have any advice, especially in terms of determining if it is a problem with the TV or the Satellite setup.
many thanks in advance,
Matt.
I'm wondering if anyone could give me some advice. I've upgraded my 49 inch Samsung HD TV to a 70 inch LG one. The previous one did all the FREESAT HD channels perfectly but the new one can't show BBC1 HD, BBC2 HD and ITV1 HD - it pixellates terribly, other HD channels tend to be OK - 5 HD is perfect, as is RT HD.... Another issue is that it has problems with showing and changing channels from the inbuilt guide saying 'Preview is not available since programme information is currently being downloaded. Do you want to switch to the programme?'
The TV manufacturer is saying that it is an issue with the satellite signal not being good enough to a bigger screen size (which according to the new TV is: Strength 100%, Quality 83%). Whilst the people that installed the satellite dish 8 years ago say that if the channels were fine with the old TV then the problem must be with the new TV. I have tried the old TV again and it works fine. I've done a 'factory reset' on the new TV which didn't make a difference and I've changed the cable from the wall unit to the TV, also no improvement.
Does anyone have any advice, especially in terms of determining if it is a problem with the TV or the Satellite setup.
many thanks in advance,
Matt.