Help Required Full factory reset for Freesat UHD 4k 500

[Dobby]

The message below has come up on my tv screen.

"We detected an issue with your hard drive. To resolve this please reboot your box."

I have tried several times to reboot but no joy. I would like to do a full factory reset, I know the consequences but can't find how to do it.

I can't access my settings page because I can't by pass the above message on my tv screen.

Any ideas please?

 

[Channel Hopper]

Have you powered it down ?

 

[Dobby]

Have you powered it down ?

Have powered down many times.

 

[ozumo]

Holding down the power button for 5 seconds is supposed to force a reboot but I suspect you'll end up at the same point.

 

[Dobby]

Holding down the power button for 5 seconds is supposed to force a reboot but I suspect you'll end up at the same point.

I have rebooted many times. I am trying to do a Full Factory Reset, any ideas?

 

[ozumo]

I have rebooted many times. I am trying to do a Full Factory Reset, any ideas?

How old is it? Have you tried contacting Freesat support? You could try swapping the hard drive but that would likely invalidate any warranty.

 

[Channel Hopper]

If you can access the menus, there are four levels of resetting (page 27)

https://storage.googleapis.com/freesat-production-assets/box/files/Zapper2020v18manual.pdf

I suspect you may have to remove the hard drive.

 

[Dobby]

Hi guys thanks for support and comments, much appreciated. I've tried technical support but just getting a lot of music??? I suspect it is the hard drive. The technical number I have is 0345 313 0051, is this correct or is there another contact number I can use?

 

[ozumo]

Number is correct but you could try the support form on this page

https://www.freesat.co.uk/about/contact-us

 

[Channel Hopper]

Hi guys thanks for support and comments, much appreciated. I've tried technical support but just getting a lot of music??? I suspect it is the hard drive. The technical number I have is 0345 313 0051, is this correct or is there another contact number I can use?

I believe we all suspect it is the hard drive.

 

[Lazarus]

I believe we all suspect it is the hard drive.

I suspect you believe right.

 

[Sean1]

The message below has come up on my tv screen.

"We detected an issue with your hard drive. To resolve this please reboot your box."

I have tried several times to reboot but no joy. I would like to do a full factory reset, I know the consequences but can't find how to do it.

I can't access my settings page because I can't by pass the above message on my tv screen.

Any ideas please?

I'm having the exact same problem. Did you ever manage to resolve this issue?

 

[Lazarus]

I'm having the exact same problem. Did you ever manage to resolve this issue?

@Dobby hasn't logged into the Forum since Aug 16 last year,

 

[Dobby]

Hi Sean1,

Apologies for the delayed response mislaid my login details. Ok,the hard drive problem. We could not resolve the issue, so we bought a replacement drive for £15 and took 5 mins to install. There is obviously a memory chip/card in the unit as it still knew what programs to record after putting in the new hard drive, handy.

 

[Sean1]

Hi Sean1,

Apologies for the delayed response mislaid my login details. Ok,the hard drive problem. We could not resolve the issue, so we bought a replacement drive for £15 and took 5 mins to install. There is obviously a memory chip/card in the unit as it still knew what programs to record after putting in the new hard drive, handy.

Hi, thanks for your reply and advice. I phoned Freesat and they talked me through a factory reset but despite this the problem remained. They told me I would need to buy a new box (£229).
I am first going to take your advice and try replacing the hard drive.
Will let you know if I have any success.

 

[Dobby]

Hi, thanks for your reply and advice. I phoned Freesat and they talked me through a factory reset but despite this the problem remained. They told me I would need to buy a new box (£229).
I am first going to take your advice and try replacing the hard drive.
Will let you know if I have any success.

Hi, FYI took out the old drive, couple of small screws. Copied the model number into the search engine, looked at the pics and bought a look a like. Had no problems since, happy days.

 

[Sean1]

Hi, FYI took out the old drive, couple of small screws. Copied the model number into the search engine, looked at the pics and bought a look a like. Had no problems since, happy days.

A big thank you for your advice and help. I bought a replacement drive from Amazon for £13. Replaced the faulty drive and everything working perfect now.
Glad I didn't take the advice from Freesat call centre otherwise I would have dumped it and bought a new. box at £229.
Thanks again

 

[AndyBe11]

A big thank you for your advice and help. I bought a replacement drive from Amazon for £13. Replaced the faulty drive and everything working perfect now.
Glad I didn't take the advice from Freesat call centre otherwise I would have dumped it and bought a new. box at £229.
Thanks again

Same here, followed the recommendations on this site and save £214! RESULT.

 

[Analoguesat]

Nice result. I replaced the 2TB hdd in our Sky HD box last year - I used a WD purple drive. Its worked absolutely fine since I replaced it & the missus has managed to totally fill it up with thousands of hours of tosh again .

 

[jeallen01]

Nice result. I replaced the 2TB hdd in our Sky HD box last year - I used a WD purple drive. Its worked absolutely fine since I replaced it & the missus has managed to totally fill it up with thousands of hours of tosh again .

Grounds for divorce????