help please with computer/programmer

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nick1

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The problem is i have a infinity usd phoenix programmer. I can download the os on to the titan card. But i can't download the files. I have phoned the poeple i got the two cards from and they dont know what is wrong. I dont think it is the cards because i can download the os. I think it may be the computer or the programmer settings. I have turned the firewall and anti-virus off to. Can anyone help. Thanks
 
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