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telly2

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Sent my girlfriends dad his new FTV card to Germany and has been in his digibox for about 24hours but still not activated yet. would rebooting the box work or do we have to wait a bit longer. If not is there a number we can ring for him.
 

rolfw

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Is this a replacement for an old card Telly2? If not you will need to phone the number listed for the Free to View cards in the services menu under Phone Numbers.
 

telly2

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Hi yes its replacing a old p1 card, gave the old card no to them when i ordered the new one .
 

rolfw

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Should then start up automatically, does the box recognise the card?
 

telly2

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As far i know all he is geting for itv 4 and 5 is the osm his other channals are the same as with the old card . maybe rebooting is worth a try otherwise we will phone up . If we ring up do you know what details they ask for.

many thanks

PS love the flying pigs
 

rolfw

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My Location
Berkshire
They ask for the old card number again possible, but mainly the box version number and serial number.
 

Leee

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For the activation of my FTV card, they wanted EVERYTHING from the System Details in Services - 4 - System details.

That's box serial, card serial, software versions and so on.....so make sure that if someone's calling on your behalf that you have that information to hand :)
 
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