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how to upgrade multivision mediastar plus 2?

Hi can any body tell me how to upgrade this receiver.
I have down loaded software from www.p321.com
when i launch the simple loader and turn on the receiver at the same time
the blocks fo data are seem to be sent.
The loader shows blocks been sent but the progress bar shows 0 % all the time and the receiver just turns on a channel one has been watching.
Can anybody help me please.
Many thanks