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I admit it, I don't understand Satellite TV

Discussion in 'Freesat digital TV support forum' started by JackFrobisher, Apr 1, 2015.

  1. JackFrobisher

    JackFrobisher New Member

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    My Satellite Setup:
    ex-Sky dish, Humax HDR1000S
    My Location:
    Hampshire
    I have an ex-Sky dish with a quad LNB. Since I ditched Sky and went to Freesat I've been using a Humax HDR1000S (installed mid 2013). My TV is an LG with Freeview and Freesat tuners, though I generally only use Freeview TV.

    The HDR1000S worked fine until in December I noticed it wasn't recording scheduled programs. I looked at the settings and it was showing NO SIGNAL. As a quick test I connected the satellite cable to my TV, which has a satellite tuner, did a scan and picked up 189 TV channels and 29 Radio stations. Signal strength 90% and signal quality 100%. Great, I thought, the Humax is broken. The Humax Ts&Cs said that the HDR1000S had a 24 months warranty so I got onto Humax. I eventually got Humax to agree to replace the HDR1000S and it arrived on Monday.

    I connected the new HDR1000S and went through the setup - NO SIGNAL. I plugged the cable into my TV and I got 189 channels etc. In frustration I went out yesterday and bought the cheapest Freesat set-top box I could find locally (a Manhattan Plaza HD S2) and went through the setup - Lock Fail (i.e. NO SIGNAL). I remade the cable ends with new F-Type connectors; the result was HDR1000S - NO SIGNAL, Plaza - Lock Fail. Connected the cable to the to the TV - 189 channels etc.

    Today I moved the cable at the dish end to an unused connector on the LNB, though the connector and plug showed no sign of corrosion; the result was HDR1000S - NO SIGNAL, Plaza - Lock Fail. Connected the cable to the TV - 189 channels etc. I'm beginning to lose the will to live now.

    I've done some searching through problems discussed on this site (and others) but couldn't find anything that helped. Has anyone got any ideas?
     
  2. timo_w2s

    timo_w2s A Moderator Staff Member

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    Welcome to the forum and hopefully we can help sort this out for you.

    If your TV was only getting 189 channels it sounds like your dish could be the problem, especially since you've tried a few Freesat receivers. Are you able to list any of the channels that were found by the TV? You should be getting closer to 500 or so free channels or 1000 channels including Sky's encrypted channels (which you won't be able to watch).

    I suspect the dish is out of alignment and is only picking up some of the stronger channels or the LNB (the bit on the front of the dish) is faulty.
     
    Chris1979, excollier and Lazarus like this.
  3. JackFrobisher

    JackFrobisher New Member

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    My Satellite Setup:
    ex-Sky dish, Humax HDR1000S
    My Location:
    Hampshire
    A complete list:
    Channel 1 - E4+1
    Channel 2 - E4+1
    Channel 3 - Channel 4 +1
    Channel 4 - Channel 4 +1
    Channel 5 - Channel 4 +1
    Channel 6 - Channel 4 +1
    Channel 7 - Channel 4 +1
    Channel 8 - Channel 4 +1
    Channel 9 - More4
    Channel 10 - e4
    Channel 11 - BBC One W Mid
    Channel 12 - BBC One Yk&Li
    Channel 13 - BBC One E Mid
    Channel 14 - BBC One East E
    Channel 15 - BBC Parliament
    Channel 16 - BBC One Wales
    Channel 17 - BBC Two Wales
    Channel 18 - ETV5
    Channel 19 - ITV
    Channel 20 - ITV2
    Channel 21 - CITV
    Channel 22 - ITV4
    Channel 23 - ITVBe
    Channel 24 - ITVi Stream 44
    Channel 25 - ITV
    Channel 26 - ITV
    Channel 27 - ITV
    Channel 28 - ITV +1
    Channel 29 - BEACHBUGGY
    Channel 30 - BBC Two HD
    Channel 31 - BBC One HD
    Channel 32 - BBC One NI HD
    Channel 33 - E4+24
    Channel 34 - BBC Three HD
    Channel 35 - CBBC HD
    Channel 36 - BBC Three
    Channel 37 - CBBC
    Channel 38 - BBC One South
    Channel 39 - BBC One S West
    Channel 40 - BBC One Oxford
    Channel 41 - BBC News
    Channel 42 - BBC One NI
    Channel 43 - BBC Two NI
    Channel 44 - ETV6
    Channel 45 - ITV
    Channel 46 - STV
    Channel 47 - STV
    Channel 48 - STV
    Channel 49 - STV
    Channel 50 - UTV
    Channel 51 - ITV +1
    Channel 52 - ITV3
    Channel 53 - ITV3+1
    Channel 54 - Get Sky Products
    Channel 55 - ITV HD
    Channel 56 - ITV HD
    Channel 57 - ITV HD
    Channel 58 - ITV HD
    Channel 59 - STV HD
    Channel 60 - UTV HD
    Channel 61 - Channel 4 HD
    Channel 62 - 4seven
    Channel 63 - MEDIA BRADCAST- T…
    Channel 64 - MEDIA BRADCAST- T…
    Channel 65 - MEDIA BRADCAST- T…
    Channel 66 - MEDIA BRADCAST- T…
    Channel 67 - DW Europe
    Channel 68 - HB-FEED
    Channel 69 - GERMAN TOTE 1
    Channel 70 - Personal Organiser
    Channel 71 - Vegas Casino
    Channel 72 - Vegas Monty Python
    Channel 73 - Astra UHD Demo
    Channel 74 - The Box
    Channel 75 - KISS
    Channel 76 - Kerrang!
    Channel 77 - Smash Hits!
    Channel 78 - Channel 4
    Channel 79 - Channel 4
    Channel 80 - Channel 4
    Channel 81 - Channel 4
    Channel 82 - Channel 4
    Channel 83 - Channel 4
    Channel 84 - Film4
    Channel 85 - Film4 +1
    Channel 86 - More4 +1
    Channel 87 - c4 I
    Channel 88 - ETV2
    Channel 89 - BBC One Scot
    Channel 90 - BBC Two Scot
    Channel 91 - BBC ALBA
    Channel 92 - BBC ALBA
    Channel 93 - BBC One N West
    Channel 94 - BBC One Yorks
    Channel 95 - BBC One S East
    Channel 96 - BBC One NE&C
    Channel 97 - BBC One NE&C
    Channel 98 - BBC One Lon
    Channel 99 - BBC Two Eng
    Channel 100 - ETV1
    Channel 101 - Cbeebies
    Channel 102 - BBC One West
    Channel 103 - BBC One East W
    Channel 104 - BBC One CI
    Channel 105 - BBC RB 1
    Channel 106 - 6391
    Channel 107 - 1035
    Channel 108 - HD Retail Info
    Channel 109 - ITV4+1
    Channel 110 - ITV Wales
    Channel 111 - ITV +1
    Channel 112 - ITV
    Channel 113 - ITV +1
    Channel 114 - ITV
    Channel 115 - ITV +1
    Channel 116 - 1034
    Channel 117 - 4020
    Channel 118 - 4021
    Channel 119 - 4022
    Channel 120 - XXX Brits
    Channel 121 - ___4109
    Channel 122 - ___4110
    Channel 123 - (sub b +1000)
    Channel 124 - ITV
    Channel 125 - ITV +1
    Channel 126 - ITV
    Channel 127 - ITV
    Channel 128 - ITV
    Channel 129 - ITV
    Channel 130 - ITV +1
    Channel 131 - Channel 5
    Channel 132 - Channel 5
    Channel 133 - Channel 5
    Channel 134 - Channel 5
    Channel 135 - Channel 5
    Channel 136 - 5 USA
    Channel 137 - 5 USA +1
    Channel 138 - 5*
    Channel 139 - Channel 5+24
    Channel 140 - 5* +1
    Channel 141 - Channel 5+1
    Channel 142 - BBC One ScotHD
    Channel 143 - BBC One Wal HD
    Channel 144 - BBC News HD
    Channel 145 - BBC Four HD
    Channel 146 - Cbeebies HD
    Channel 147 - SES Demo SD
    Channel 148 - SES Demo HD
    Channel 149 - Arquiva UKI 1557 for TBN
    Channel 150 - SkyNws Arabia
    Channel 151 - 4646
    Channel 152 - ITV Border
    Channel 153 - ITV +1
    Channel 154 - ITV
    Channel 155 - ITVBe+1
    Channel 156 - ITV
    Channel 157 - ITV +1
    Channel 158 - ITV
    Channel 159 - ITV +1
    Channel 160 - ITV
    Channel 161 - ITV2+1
    Channel 162 - BLANK
    Channel 163 - BLANK
    Channel 164 - BLANK
    Channel 165 - BLANK
    Channel 166 - BLANK
    Channel 167 - BLANK
    Channel 168 - BLANK
    Channel 169 - BLANK
    Channel 170 - BLANK
    Channel 171 - BLANK
    Channel 172 - BLANK
    Channel 173 - BLANK
    Channel 174 - BLANK
    Channel 175 - BLANK
    Channel 176 - BLANK
    Channel 177 - BLANK
    Channel 178 - BLANK
    Channel 179 - BLANK
    Channel 180 - BLANK
    Channel 181 - BLANK
    Channel 182 - BLANK
    Channel 183 - BLANK
    Channel 184 - BLANK
    Channel 185 - Sky 3D
    Channel 186 - Sky 3D
    Channel 187 - BLANK
    Channel 188 - BLANK
    Channel 189 - BLANK
    Channel 190 - BLANK
    Channel 191 - BLANK
    Channel 192 - BLANK

    ...phew!
     
  4. Analoguesat

    Analoguesat Administrator Staff Member

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    At a guess your dish is marginally out of alignment & you aint getting the Freesat home transponder on Eute 28A.

    Therefore no signal on the Freesat boxes.


    Eute 28A is marginally weaker than the new Astra craft so if the dish is misaligned they are the first signals to disappear
     
  5. JackFrobisher

    JackFrobisher New Member

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    My Satellite Setup:
    ex-Sky dish, Humax HDR1000S
    My Location:
    Hampshire
    Great news. Thank you.

    Realignment of the dish ... not for the feint-hearted, I suppose. I'm quite prepared to buy a tool that will help - any suggestions/recommendations?
     
  6. Analoguesat

    Analoguesat Administrator Staff Member

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    Dead easy IF you have completely safe access to it. If you do firstly mark up the dish bolts & mounts with pencil, tippex or similar. Then if you get lost or lose everything you can quickly reset. Bring the signal strength bars up on one of the receivers.

    You have a signal so thats a good starting point. Just gently push the dish edges side to side and then the upper & lower edges.

    One direction should increase your signal a little. When you find it slacken the bolts on the dish mount a little and gently push the dish round a bit. A couple of mm will be more than enough. Keep nudging the dish until you get maximum signal.

    Once you have the Eutelsat 28A frequencies appearing maximise the signal for these, tighten all the bolts up firmly & enjoy the extra channels.
     
  7. Analoguesat

    Analoguesat Administrator Staff Member

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    If you have an old portable tv take it outside & connect the receiver to it, its much easier than having someone shout instructions from inside the house :D
     
  8. Archived-1

    Archived-1 Persona non grata

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    I used to be able to see the tv from the dish, when i moved the dish I was thinking of a solution without the tv outside/the shouting bit,

    Ok this is what I did, you need a smart phone and a laptop with a camera,

    I positioned the laptop facing the tv and logged in to my ustream account and started streaming , climbed up the ladder and tuned into my stream, happy days :-bighappy
     
    statalite and Analoguesat like this.
  9. Analoguesat

    Analoguesat Administrator Staff Member

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    Ingenious - but I still think the old ways are the best

    (Which is why I havent updated my forum nick to "Digitalsat") :-rofl2
     
    blackers and Archived-1 like this.
  10. Channel Hopper

    Channel Hopper Suffering fools just so you don't have to Staff Member

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    Take some quality pictures of the outside system (wall bracket and dish face), plus the cable run and post here. It might be you have nothing more than a faulty LNB , though there will be more faults to pick if they are apparent.

    Was it a qualified (receipt to prove) company or a subbie that fitted the dish ?
     
  11. JackFrobisher

    JackFrobisher New Member

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    My Satellite Setup:
    ex-Sky dish, Humax HDR1000S
    My Location:
    Hampshire
    All sorted now. Thanks for the words of wisdom.

    FWIW: I tried the shouting but got nowhere - SWMBO and then number one son both got bored and went away. I tried the camera on the iPhone thing but got nowhere - good idea but I wasn't up to getting it to work. Didn't fancy having a 23" TV and STB at the top of a ladder so I went out and bought a signal strength meter. The gain in signal was really marginal (5 went up to 6) but as I moved the dish around it was constant in the same spot so I thought it must improve the reception. Tried to tune the PVR and got a massive 37% on signal strength and 5% on quality. Better but still not getting Freesat. Then I thought perhaps the meter was attenuating the signal - it was still in circuit. I removed the meter and I got 75% strength and 100% quality, on all 4 connections on the LNB. Result!
     
    hairybadger, Archived-1 and timo_w2s like this.
  12. PaulR

    PaulR Dazed and Confused Admin Staff Member

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    Good to hear and thanks for letting us know the result. Well done!a
     
  13. timo_w2s

    timo_w2s A Moderator Staff Member

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    Good result. Shame the other family members didn't find it as exciting... ;)
     
  14. Mickha

    Mickha Super Moderator Staff Member

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    Careful, that's how most of us got started, usually on 19.2E, in the early days, but once you find one satellite you just have to find more, and a 60cm dish becomes 80cm, then 1.2M, and even more, in the case of a few members, and some just start a dish farm, collecting, and repairing, any broken dish found in the tip:)
     
    hairybadger likes this.
  15. Channel Hopper

    Channel Hopper Suffering fools just so you don't have to Staff Member

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    It may still not be peaked fully, and poor weather will show up a loss of channels, meaning you may have to climb the ladder a second time.

    Post some pictures, others here may identify some irregularities that could be part of the issue.
     

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