Loss of bbc and ITV1 channels on epg

zambujal

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My Satellite Setup
1.25mt steel dish
Inverto Quad LNB
Digibox:Pace ds430N, Pace 2600C and Pace sky+ V3
My Location
Qta. do Conde Portugal
Can anybody help me. I tried to get channel five on the "add channels" option. It couldn't find it so I went back to the epg page only to find out that I had lost all the bbc1 channels and the itv 1 channel on the epg. I disconnected the box and restarted and they came back on. This morning came down to check some of the channels and the same ones had disappeared again. Is there anything I can do to stop this from happening again? Is it related to trying to get channel 5? I don't want to have to end up switching on and off to get them back. Is this an issue with the box or the signal?

Thanx
 

dxsat

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My Satellite Setup
Snap's setup: (In Spain) Humax HDR, Prodelin 1.8m dish + Invacom QDF-031 + CM feed, (In UK) CallFlow VDSL + EE 4G, Sky Q, YouView HD, Mac OSX, iOS
My Location
UK: Tonbridge, Kent. Spain: Madrid.
It is a box issue, the Grundig is not working properly. (I assume this is what you are using, you don't specify).
Grundig digiboxes have a known problem with power supply units. Vanishing channels, EPG problems, and 'no satellite signal' messages are symptoms of a dying receiver. There are options to carry out a DIY repair.
 

e-sky

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Toreboda, Sweden
You might also have a problem with reading the EPG from 11778. I had problems when I first tried to use a sky digibox down in Alicante Spain. I did a quick search on the web only to find out that the default transponder 11778 wasn't getting thru to my box and that I should try another transponder 12129.

Naturally this is done via the installers menu (Services, 4, 0, 1, select).
 

dxsat

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Snap's setup: (In Spain) Humax HDR, Prodelin 1.8m dish + Invacom QDF-031 + CM feed, (In UK) CallFlow VDSL + EE 4G, Sky Q, YouView HD, Mac OSX, iOS
My Location
UK: Tonbridge, Kent. Spain: Madrid.
Normally using an alternative to the default transponder doesn't affect the channels present in the EPG, it just limits the guide to about 12 hours ahead.
Here in Spain a Sky box will function quite happily on a dish as small as 55cm once the default has been changed from 11778.
The problems described in the original post are almost certainly from a faulty receiver.
 

Zorba

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but why are you trying on other channels when channel five is on the epg number 105 ?
If you are getting no signal on 105 then you will not be able to tune it manually.
 
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