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Sky Digital BSkyB, Freesat & Saorsat support forum
Sky
New Sky Cards - Not Yet Received
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<blockquote data-quote="PoloMint" data-source="post: 19149" data-attributes="member: 175235"><p>I can’t help you on the address side of things but I can confirm that when (if?) you ever get your new card then it is simply a process of taking the old one out and putting the new one in. No callback or anything is required. My parents in Spain had the “please insert new card” (or whatever it is) message for a couple of weeks before I could forward on the new card, when it arrived they had it working in minutes.</p><p></p><p>However for the new card to be recognised you need the 3.0.x.x software revision, if not the digibox wont even be able to read the serial number of the new card.</p><p></p><p>Also, as a final resort you could tell the company that is organising the card forwarding that you are fed up waiting and are going “to ring the Sky help number and ask what it is all about.” Don’t threaten to blackmail them or anything, but just play dumb and say you might give Sky a call if it isn’t resolved soon. A lot of these companies really do think that Sky are actively out to catch them and if they get the idea that you might tell Sky about them it might hurry them up a bit.</p></blockquote><p></p>
[QUOTE="PoloMint, post: 19149, member: 175235"] I can’t help you on the address side of things but I can confirm that when (if?) you ever get your new card then it is simply a process of taking the old one out and putting the new one in. No callback or anything is required. My parents in Spain had the “please insert new card” (or whatever it is) message for a couple of weeks before I could forward on the new card, when it arrived they had it working in minutes. However for the new card to be recognised you need the 3.0.x.x software revision, if not the digibox wont even be able to read the serial number of the new card. Also, as a final resort you could tell the company that is organising the card forwarding that you are fed up waiting and are going “to ring the Sky help number and ask what it is all about.” Don’t threaten to blackmail them or anything, but just play dumb and say you might give Sky a call if it isn’t resolved soon. A lot of these companies really do think that Sky are actively out to catch them and if they get the idea that you might tell Sky about them it might hurry them up a bit. [/QUOTE]
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Sky Digital BSkyB, Freesat & Saorsat support forum
Sky
New Sky Cards - Not Yet Received
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