I don't think the box is damaged, you just need to know how to use it.
If I was asked to advise a novice on which receiver to buy, this one would not be on the list, particularly when running DVB2000, which is not the standard software and designed for people who like a real hands on approach to the hobby.
It is not what I would call user friendly, particularly as it doesn't use standard key functions. I put mine back in the box after a couple of days of fiddling around and having to consult the manual for the most basic of functions, it's sitting on the shelf in the garage (next to the TM9100).
I would personally put it back on ebay and buy a Technomate or similar with the proceeds.
However, whatever you buy, you will not get any more than free to air channels from Astra 28.2, you will have to look at other satellites with a second dish.