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<blockquote data-quote="rolfw" data-source="post: 19504" data-attributes="member: 175057">Its not definitely the case that the box has been married to a card previously, just that the message would appear to indicate it.The problem is that with the introduction of the new cards, there are a range of new error messages being produced and its not certain what they all mean.Even if the box has been married previously, it shouldn't prevent the new card being activated, but the message that they send to the box may be different.It is worth persevering with the attempts by phone, do your inlaws in England have Sky? If they do, it may be worth considering posting the box to England with the card and getting them to connect it to their dish and use the phone connection to activate the card, this is normally instantaneous.If not, all they should need is a sheet with everything that is written on the System information screen and keep ringing the BBC until they finally give up and send out the pre-activated card. When they give instructions to take out the card and clean it etc, just say yes, doing that or say that they are being called from work so can't access the box.</blockquote>

[QUOTE="rolfw, post: 19504, member: 175057"] Its not definitely the case that the box has been married to a card previously, just that the message would appear to indicate it. The problem is that with the introduction of the new cards, there are a range of new error messages being produced and its not certain what they all mean. Even if the box has been married previously, it shouldn't prevent the new card being activated, but the message that they send to the box may be different. It is worth persevering with the attempts by phone, do your inlaws in England have Sky? If they do, it may be worth considering posting the box to England with the card and getting them to connect it to their dish and use the phone connection to activate the card, this is normally instantaneous. If not, all they should need is a sheet with everything that is written on the System information screen and keep ringing the BBC until they finally give up and send out the pre-activated card. When they give instructions to take out the card and clean it etc, just say yes, doing that or say that they are being called from work so can't access the box. [/QUOTE]

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