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Sky Digital BSkyB, Freesat & Saorsat support forum
Sky
Signal loss & contract cancellation
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<blockquote data-quote="Channel Hopper" data-source="post: 2697" data-attributes="member: 175144"><p>Dear Steevo</p><p></p><p>You mentioned that the cause of original faults may have been due to a moving dish, but this should and would have been corrected by the last people who came out to service the system</p><p></p><p>Unfortunately you are one of a multitude of Sky viewers with Amstrad equipment that will get nowhere with Sky alone. There is a service number in your manual that relates to Amstrad, it is almost certainly to have been disconnected. If you ring Sky the management Centre will give you another number for Amstrad, but the nice people at the other end will tell you that their involvement with receivers is strictly for dealers only and that the end user should get back to Sky (Catch 22) </p><p></p><p>Your friendly installer will probably offer to swop out the receiver for cash and you will get a refurbished unit which may or may not be better or worse (and with 0-3 months guarantee)</p><p></p><p>Best to try a friends box on the system first, and then look up your consumer rights with Citizens Advice. Even though you are still paying on a monthly basis, your loss of viewing time means nothing to Mr Murdoch unless you pull out all the stops,</p></blockquote><p></p>
[QUOTE="Channel Hopper, post: 2697, member: 175144"] Dear Steevo You mentioned that the cause of original faults may have been due to a moving dish, but this should and would have been corrected by the last people who came out to service the system Unfortunately you are one of a multitude of Sky viewers with Amstrad equipment that will get nowhere with Sky alone. There is a service number in your manual that relates to Amstrad, it is almost certainly to have been disconnected. If you ring Sky the management Centre will give you another number for Amstrad, but the nice people at the other end will tell you that their involvement with receivers is strictly for dealers only and that the end user should get back to Sky (Catch 22) Your friendly installer will probably offer to swop out the receiver for cash and you will get a refurbished unit which may or may not be better or worse (and with 0-3 months guarantee) Best to try a friends box on the system first, and then look up your consumer rights with Citizens Advice. Even though you are still paying on a monthly basis, your loss of viewing time means nothing to Mr Murdoch unless you pull out all the stops, [/QUOTE]
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Sky Digital BSkyB, Freesat & Saorsat support forum
Sky
Signal loss & contract cancellation
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