busbybass said:IF the picture blacks out its a known issue with some hd boxes, depending on your tv model, it isn't a problem with a box but with the tv itself, it happens on sony's mostly, sky do have information on this and are working with some tv manufacturers to solve it but the information they have is for employee's eyes only so there not gona tell you the specifics
Topper said:I think you will find under the sale of goods act that if the product is not fit for the purposes it was bought for, then a full refund has to be given if no solution to the problem is forthcoming from either party. So if they want to play silly beggars and keep information secret contact trading standards who's job it is to make them sort something out