Sky+ recording probs

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LynnC

Member
Messages
12
My Satellite Setup
Sky+
My Location
Cumbria
I think I have run out of options now... looks like I will have to ring Sky again.

Thanks for all your help.
 
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barrie.lamb

Member
Messages
38
My Satellite Setup
Sky+ DRX280 Amstrad,
Pc..Dell Dimention C521
My Location
Cumbrian west coast
I was at it six months ago, 'Sly' changed the LNB twice and the 'box' before they admitted it was the cable and renewed it.
The cables aren't the strongest in the winds we have up here.
And Sky came out to me three times and billed me for three service calls, but when I played up with them I got too of the billed calls returned. They always seem to me to try and get away with the easiest alternative, even though you have told them all the tests have been done and it is definately the cable.
 
satelliteman

satelliteman

Administrator
Staff member
Messages
12,017
My Satellite Setup
See signature
My Location
East Midlands, UK & Lanzarote, Canary Islands
Disconnect, check and re-connect the cable feed at the LNb first then try. If still faulty try using another LNb port. If all else fails, check the cable for joins, breaks and any water ingress. Replace if necessary.
 
B

barrie.lamb

Member
Messages
38
My Satellite Setup
Sky+ DRX280 Amstrad,
Pc..Dell Dimention C521
My Location
Cumbrian west coast
L

LynnC

Member
Messages
12
My Satellite Setup
Sky+
My Location
Cumbria
All else failed... so I emailed complaints dept and reminded them of the finer details of the sale of goods act... they responded by calling me to arrange a free engineer's visit... result!
 
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barrie.lamb

Member
Messages
38
My Satellite Setup
Sky+ DRX280 Amstrad,
Pc..Dell Dimention C521
My Location
Cumbrian west coast
Let us know how you get on,
 
L

LynnC

Member
Messages
12
My Satellite Setup
Sky+
My Location
Cumbria
Engineer came out and the problem was at the dish end, he replaced parts and it's working fine again now.
Most grateful for all your help.
Lynn
 
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barrie.lamb

Member
Messages
38
My Satellite Setup
Sky+ DRX280 Amstrad,
Pc..Dell Dimention C521
My Location
Cumbrian west coast
Yep I guess it was the LNB that he changed, they've done it twice for me.
Good luck and good viewing.
 
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