LynnC
Member
- Joined
- Sep 28, 2009
- Messages
- 12
- Reaction score
- 0
- Points
- 0
- Age
- 68
- My Satellite Setup
- Sky+
- My Location
- Cumbria
Hi... Sky + will record, but when it does there are no other channels available, other than the one it is recording. I called Sky about this and they offered to send out an engineer for a payment of £65. I asked if this payment would be returned to me if the fault is with the system, they replied that it would not, but that I would get a further 3 month warranty.
The law states that a consumer has up to 6 years to complain to a retailer about faulty goods, and that if the retailer charges a fee to inspect the goods, that fee must be returned if the fault is found to be an inherent fault. By not doing so Sky are blatantly breaking the law.
I pointed out to them that as I have had the system just over 12 months it is obviously not fit for purpose, not unless they only intend the system to work for a limited period of time. This didn't matter a jot to the man I spoke to.
I was also offered an alternative solution of taking out insurance for a fee of £8.50. If I take out this insurance they will send out an engineer. Surely this cannot be legal; how can it be right to take out insurance after the problem has occured?
Any suggestions would be welcome. I am loathe to pay the engineer's fee.
Lynn
The law states that a consumer has up to 6 years to complain to a retailer about faulty goods, and that if the retailer charges a fee to inspect the goods, that fee must be returned if the fault is found to be an inherent fault. By not doing so Sky are blatantly breaking the law.
I pointed out to them that as I have had the system just over 12 months it is obviously not fit for purpose, not unless they only intend the system to work for a limited period of time. This didn't matter a jot to the man I spoke to.
I was also offered an alternative solution of taking out insurance for a fee of £8.50. If I take out this insurance they will send out an engineer. Surely this cannot be legal; how can it be right to take out insurance after the problem has occured?
Any suggestions would be welcome. I am loathe to pay the engineer's fee.
Lynn