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Satellite Systems - What to Buy - What to install
This Is News To Me. Stab HH100
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<blockquote data-quote="TJExcalibur" data-source="post: 1042619" data-attributes="member: 189039"><p>As I refused to deal with Hisat because I consider him not to have the necessary know how and an appalling arrogant attitude and told Stab my views but have no response from Stab.</p><p></p><p>Neither Hisat or Stab will or are unable to answer, If the rotor is meant to go back to 0 when it reaches the East limit why does it not do the same on the West limit?</p><p></p><p>Hisat states the limits should be set in the receiver software and the limits in the rotor are it appears a safety backup.</p><p></p><p>Stab states "If not really necessary, please maintain the limits in the pre-programmed positions at ± 65°. </p><p></p><p>Stab told me the motor was about 9 years old and at that time they updated them. It would appear I have an old version of the HH100 but Hisat never stated this. Hisat claims tinned food is often old but still edible. I wonder if he uses the same logic when buying a new car.</p><p></p><p>The rotor finally stopped. Hisat wanted me to send the rotor back to him, despite having paid postage 2 ways to resolve this I had to pay again. I refused and posted it to someone who has great experience in satellite installations and components. It had a burnt out component on the circuit board which could not have been caused by an external fault.</p><p></p><p>I sent the report to Stab but they ignored it. I am not going to spend more money posting the rotor to Hisat or Stab because they will without a doubt blame me for the fault. and at 75 I do not need the stress.</p><p></p><p>But all is not lost. The attitude of Stab and Hisat in particular has done them no favours, it has already cost them some lost business and more when people realise they could be buying rotors that have been superseded by a later model, which should be better or they would not have changed it. Because you pay more does not mean it is better as I have discovered with Stab. Why bother with Stab rotors with its obvious to me faults when other makes work as well if not better with no quirky settings, like reversing on East but not West and a better price.</p><p></p><p>It is easy to lose faith but I have found some companies go beyond good customer service. I recently purchased some kitchenware from Ottoni Fabbrica an Italian company, amazing customer service. What a difference in attitude compared to Stab and Hisat.</p></blockquote><p></p>
[QUOTE="TJExcalibur, post: 1042619, member: 189039"] As I refused to deal with Hisat because I consider him not to have the necessary know how and an appalling arrogant attitude and told Stab my views but have no response from Stab. Neither Hisat or Stab will or are unable to answer, If the rotor is meant to go back to 0 when it reaches the East limit why does it not do the same on the West limit? Hisat states the limits should be set in the receiver software and the limits in the rotor are it appears a safety backup. Stab states "If not really necessary, please maintain the limits in the pre-programmed positions at ± 65°. Stab told me the motor was about 9 years old and at that time they updated them. It would appear I have an old version of the HH100 but Hisat never stated this. Hisat claims tinned food is often old but still edible. I wonder if he uses the same logic when buying a new car. The rotor finally stopped. Hisat wanted me to send the rotor back to him, despite having paid postage 2 ways to resolve this I had to pay again. I refused and posted it to someone who has great experience in satellite installations and components. It had a burnt out component on the circuit board which could not have been caused by an external fault. I sent the report to Stab but they ignored it. I am not going to spend more money posting the rotor to Hisat or Stab because they will without a doubt blame me for the fault. and at 75 I do not need the stress. But all is not lost. The attitude of Stab and Hisat in particular has done them no favours, it has already cost them some lost business and more when people realise they could be buying rotors that have been superseded by a later model, which should be better or they would not have changed it. Because you pay more does not mean it is better as I have discovered with Stab. Why bother with Stab rotors with its obvious to me faults when other makes work as well if not better with no quirky settings, like reversing on East but not West and a better price. It is easy to lose faith but I have found some companies go beyond good customer service. I recently purchased some kitchenware from Ottoni Fabbrica an Italian company, amazing customer service. What a difference in attitude compared to Stab and Hisat. [/QUOTE]
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Satellite Systems - What to Buy - What to install
This Is News To Me. Stab HH100
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