Unpaid Sky Box Office

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3
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Sky Digital 2 FTA
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HULL
#1
Hi
Can sky do this they have just taken £40 out of my account without telling me for box office movies/events from years ago?
Don’t they take payments strait away?
They said it was because my box was not connected I have never unplugged the phone line.
I have just had my box replaced would the new box have anything to do with it.

Thanks
 

rolfw

Believe it when I see it Admin.
Staff member
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My Location
Berkshire
#2
It may well have been that the modem on your old box was not working properly and only when connecting a box with a working modem did they receive details of any box office viewings.

They have had problems with people using either the 9v battery or additional number in the dialing settings to order box office events and not pay for them, so I guess that they take the money automatically and worry about complaints afterwards.
 

zoro25

Attack of the Clones
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UK
#3
there are rules about direct debits and being told a set number of days in advance.

You should contact your bank - who may deal with it on your behalf if SKY has acted outside of the DD rules

z
 

rolfw

Believe it when I see it Admin.
Staff member
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Berkshire
#4
There are some rules for direct debits.
Q. What is the Direct Debit Guarantee?

A. This Guarantee is operated by all banks and building societies that take part in the Direct Debit Scheme. The efficiency and security of the Scheme is monitored and protected by your own bank or building society.

If the amounts to be paid or the payment dates change, the organisation will notify you normally 10 working days in advance of your account being debited or as otherwise agreed.

If an error is made by the organisation or your bank or building society, you are guaranteed a full and immediate refund from your branch of the amount paid.

You can cancel a Direct Debit at any time by writing to your bank or building society. Please also send a copy of your letter to the organisation.
I can't find my Sky contract though and it may be (and probably will be) that the DD instruction covers a variable amount for PPV purposes.
 

stealthpirate

Regular Member
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Yorkshire
#5
Or.... maybe you watched the box office with yer 9v batt' hack and SLY have just taken what they're owed?
 

RedDevil_UK

Specialist Contributor
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#6
Yea... dont break the law you bad man...

if you want free films download them off the net instead :D
 
Messages
3
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My Satellite Setup
Sky Digital 2 FTA
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HULL
#7
Hi
Like I said above my phone line was connected all the time.
I guess it could have been a lot worst I could have ordered a lot more and ended up with hundreds been taken and going into the red and getting fined because of a faulty box.

Is there a limit on box office events I can get without it connecting to sky?

Thanks
 

rolfw

Believe it when I see it Admin.
Staff member
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My Satellite Setup
Technomate 5402 HD M2 Ci, DM7000s, Transparent 80cm Dish, Moteck SG2100 DiseqC motor, lots of legacy gear. Meters: Satlook Digital NIT, Promax HD Ranger+ spectrum analyser.
My Location
Berkshire
#8
Yes, it's about £40, the credit limit on the card stops at around that.
 
Messages
3
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My Satellite Setup
Sky Digital 2 FTA
My Location
HULL
#9
Thanks at least i am not going to get a silly bill if it happens again
 
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