I thought I would try it, so last week I called their number, which probably most of you know is an automated service Press 1 if you want 2 or 2 if you want 4 & 5, 6 if you want other services 7 if you want to go raving bonkers. Well I finally reached somewhere in the chain that asked for my details for Direct Debit payments, it took a long time to go through it all, and at the end I was told my card would be with me in about three days, so I gave it four, no card, so called their Customer services, and was asked by a Human Being what my postal code was so that they could check, the Human Being said had I used the automated service, to which I confirmed I had. Sorry was the reply, we have no record of your application, we can do it for you now, it will not take long, my answer was " Sorry but no thank You ". So if anyone has applied via their Automated system and you have not received a card, its probably because they did not keep your details