Andrea Gomez
New Member
- Joined
- Apr 11, 2014
- Messages
- 3
- Reaction score
- 0
- Points
- 1
- Age
- 44
- My Satellite Setup
- Sky HD
- My Location
- cardiff
Hello good evening.
I have come to seek your advice with a seemingly trivial issue but that is causing us a lot of trouble.
I am a carer in a small project for adults with learning disabilities. The house was set up in february this year and already had a sky dish and a box. One of our clients asked to have sky hd + sky sports installed in his room so we rang them and the engineer came and set up a second, better dish in his room.
He then realized that the other box + dish still workedworked so we connected the other tv.in the communal lounge. It worked fine until today.
From what we have established so far, none of the sockets that come from the old dish are working. We then tried to plug a regular freeview box to the old dish but it doesn't work either. The old dish and the plugs that come off it have the old style plug, while the new one (the one we are actually paying for) has the plug with the screw fitting.
The situation is causing a lot of upset amongst the clients as it is now disrupting their leisure and they become very upset.
We know that if we ring sky we gonna be asked for money they just don't have at the moment. What iwant to ask, before we do anything else is:
-Has the box+aerial been disconnected remotely by sky or is it likely to be a fault?
-Do we need to fit another aerial before we can use a regular freeview box?
Thank you for ur time, please ask for more information if needed. Hope to hear back x
Please
I have come to seek your advice with a seemingly trivial issue but that is causing us a lot of trouble.
I am a carer in a small project for adults with learning disabilities. The house was set up in february this year and already had a sky dish and a box. One of our clients asked to have sky hd + sky sports installed in his room so we rang them and the engineer came and set up a second, better dish in his room.
He then realized that the other box + dish still workedworked so we connected the other tv.in the communal lounge. It worked fine until today.
From what we have established so far, none of the sockets that come from the old dish are working. We then tried to plug a regular freeview box to the old dish but it doesn't work either. The old dish and the plugs that come off it have the old style plug, while the new one (the one we are actually paying for) has the plug with the screw fitting.
The situation is causing a lot of upset amongst the clients as it is now disrupting their leisure and they become very upset.
We know that if we ring sky we gonna be asked for money they just don't have at the moment. What iwant to ask, before we do anything else is:
-Has the box+aerial been disconnected remotely by sky or is it likely to be a fault?
-Do we need to fit another aerial before we can use a regular freeview box?
Thank you for ur time, please ask for more information if needed. Hope to hear back x
Please